The Psychiatric Support Administrator develops and monitors a comprehensive service plan for client and family and coordinates prescriber’s recommendations pertaining to medication, refill requests, concerns, and any other questions that arise from client and families. The position handles incoming/outgoing calls, interfacing with clients, data entry, and filing.

Some responsibilities include:

• Manage medical team schedules one day prior to appointments.
• Attempt to schedule any "emergency" or wait listed clients if cancellations are noted.
• Notify medical team of any client scheduled who may have special circumstances
• Ensure lab or any medical testing requested by medical team at prior appointment is in client chart. Follows up with client on status of any missing labs/reports.
• Monitor physician voicemail on a regular basis. Troubleshoots and ensures client calls are triaged and resolved.
• Attend Psychiatry Team Meetings on a regular basis.
• Assist medical team with electronic health record documentation/charting requirements.
• Coordinate and obtain medical team signatures on all required documentation (electronic and paper). Complete daily with available medical team, preferably during a cancellation/no show slot.
• Respond to insurance inquiries, authorization issues, and other requests on behalf of the medical team, as appropriate.
• Submit all required prior authorization information to insurance company.
• Respond to requests for additional information from insurance companies, even after prior authorization has been submitted, to the fullest extent prior to having physician involvement.
• Serve as primary contact for all client calls to medical team.
• Facilitate peer review process for the medical team.

Who is CGRC? CGRC is a premier behavioral health provider that embraces our employees as partners in our organization’s strategic plan.

What can CGRC do for you? Do YOU want to be a Change Agent? If so, we want you to be a part of the Child Guidance partnership. Working here means being open to new experiences both as an individual and as part of a team. We offer the opportunity to develop your leadership competencies and career interests on a personal level. Join any of our organizational committees, task forces, or work groups. It is important to us that you enjoy a healthy work-life balance, and we will encourage you to have personal goals that focus on self-care.

At CGRC, you can enjoy a relaxed working environment with flexible work schedules that allow for a healthy work-life balance. We encourage and support career development and there are always opportunities for you to learn and grow within the organization.

We have a competitive compensation package and generous time off and benefits for eligible employees. You and your family can also enjoy discounts and offers through our Tickets at Work Program. CGRC is an eligible employer for the Public Service Loan Forgiveness Program.

APPLY NOW TO JOIN OUR TEAM!

Child Guidance Resource Centers is an Equal Opportunity Employer

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