Children's Health is Hiring an IT Cust Srvc - End User Support Technician I Near Dallas, TX
Job Title & Specialty Area: End User Support Tech I Department : IT Cust Svc Location : Plano Shift : Monday - Friday 8am-4:30pm Job Type: On-Site Why Children’s Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. Summary: Develop and apply technical expertise in one or more IT disciplines that supports Children's technical infrastructure. Provide support and maintenance to Children's staff and the technologies they leverage on a daily basis. Ensure the stability, usability, and day-to-day functionality of technologies within the position's purview. Responsibilities:
Provide exceptional customer service and support relative to technologies within position's purview.
Respond to and resolve requests for service within established Service Level Agreements.
Provide technical support for hardware, software, and other end-user technologies implemented at Children's.
Provide technical support to customers across various Children's campuses including Dallas, Plano, and other locations
Accurately document incident and requests for service in a timely manner including root cause, problem analysis and steps to final resolution.
Must follow all department policies and procedures including escalation process and response times.
Responsible for completing training as assigned by management and Training Department.
Regularly update customers on open issues providing ETA of resolution.
Proactively round in assigned areas to identify and remediate issues. Items includes hardware, software, cable management, and security protocols.
How You’ll Be Successful: WORK EXPERIENCE
Less than 1 year - Minimum 6 months of experience as a desktop support technician, or in related field Pref
Experience in healthcare field Pref
EDUCATION
High school diploma or equivalent Req
Two-year associate degree or equivalent experience Pref
LICENSES AND CERTIFICATIONS
Comp TIA A Certification Pref
Valid unrestricted driver's license and proof of insurance for remote office support assignments Req
A Place Where You Belong We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute. Holistic Benefits – How We’ll Care for You:
Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure