Job Title & Specialty Area: Lead Lab Support Specialist

Department: Lab Core

Location: Plano

Shift: Wednesday- Saturday, 12:30 pm -11:00 pm (10hr shifts, 4 on, 3 off)

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

This job is responsible for both performing and leading the work of other Lab Support Specialists, especially for a specific shift, functioning as the technical expert on specimen processing and handling, including specimen identification and acceptability verification, processing, packaging and storage, the manipulation of laboratory specimens and/or blood and blood components, performing waived or moderately complex testing and reporting results. Also sets example for others in the performance of customer service duties including interactions via telephone and in person, and post-analytic functions that may include specimen retrieval or storage, manual charging or charge reconciliation, and other clerical duties. Functions as the section representative in the absence of the supervisor, or as delegated by the supervisor. Actively promotes a Lean work culture by performing team leader duties to ensure consistent use of Lean principles and processes, including continually seeking work process improvements.

Responsibilities:

* Function as shift leader to ensure the smooth operation, reallocation of staffing and perform problem solving. Performs and monitors others in all aspects of specimen handling and acceptability and processes laboratory specimens according to laboratory procedures and standard work.

* Assist the supervisor to monitor and ensure day to day operational effectiveness

* Perform waived or moderately complex testing to obtain and record results for laboratory tests according to established procedures within established TAT as delegated by the Chief of Pathology

* Train new staff

* Maintain and assist others in maintaining required competencies delegated by the Chief of Pathology

* Understand and promote adherence to Lean principles and processes such as standard work and maintaining 5S concept in work area realizing that all processes are drive by the needs of the cusotmer

* Align daily work with individual, section, departmental and organizational goals and objectives

* Answer telephone calls and respond to customer service requests with professionalism and the highest degree of courtesy and responsiveness

* Research and resolve issues with follow up to customer

* Perform various clerical duties that may include manual billing, faxing, filing and copying

* Perform preventative maintenance on equipment and maintenance of specimen storage systems

* Using an awareness of how the work performed is valued by the customer, perform duties, make decisions, take actions and continually strive to improve work processes

* Maintain inspection readiness. Demonstrate knowledge and ownership of current inspection requirements for all applicable regulatory and accrediting agencies relating to area of responsibilities. Participate in tracers, mock inspections, regulatory reviews and Quality Assurance meetings as required.

* Attend and participate in shift stand up meetings, staff meetings and Laboratory Town Hall meetings

* Share knowledge and provide instructions to new employees, students, technologists, technicians and other staff

* Pursue continuing education

* Perform other duties and special projects as requested

* Read and adhere to all laboratory policies and procedures pertaining to the section and document understanding of such

* Actively participate in inventory control and supply chain operations through the application of Lean principles

* Look for, initiate, and/or participate in quality improvement opportunities with the same level of importance as performing quality technical work

* Promote teamwork and cooperation through helpful, courteous, and positive interactions with colleagues

* Promote a trusting and secure work environment through supportive, dependable interactions

* Take ownership of performance and PEAC process by understanding lab goals and objectives and aligning individual activities with hospital and lab goals and objectives

WORK EXPERIENCE

* At least 2 years Job-related experience Required

* At least 3 years of related experience Preferred

* Clinical lab experience Preferred

EDUCATION

* High school diploma or equivalent Required

* Two-year Associate's degree or equivalent experience Preferred

LICENSES AND CERTIFICATIONS

* NONE

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:

* Employee portion of medical plan premiums are covered after 3 years.

* 4%-10% employee savings plan match based on tenure

* Paid Parental Leave (up to 12 weeks)

* Caregiver Leave

* Adoption and surrogacy reimbursement >