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The Dental Operations Representative or Dental Administrative Operations Representative will work with an established team of dentists, dental assistants, dental residents and administrative staff. The dental clinic is fast paced, and candidates must be able to multitask. Position requires the following: courteous communication with the families and dental clinic staff, scheduling appointments, patient registration, insurance verification/authorization, dental software experience as well as other general front office duties as assigned.
This position reports to the Dental Clinic Operations Supervisor or Clinic Operations/Practice Manager. Provide patient services and administrative support in dental clinic operations. Interacts with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled services according to dental care requirements. Responsible for scheduling patients for dental specialty appointments. Position requires rotating between phone, front Desk and chart prep. Next step in career ladder is Senior Clinic Operations Rep or Team Lead position.
Minimum Education
High School Diploma or GED.
Minimum Work Experience
1 year At least 1 year of related dental experience required. Experience performing billing, patient registration, scheduling, dental and medical insurance verification.
Required Skills/Knowledge
Broad dental clinic knowledge, customer service skills and of general administrative and clerical procedures, Experience working with dental software programs and Microsoft Office. Knowledge of dental terminology, procedures and diagnosis along with a working knowledge of dental insurance. The ability to type a minimum of 35 words per minute is required.
Functional Accountabilities
Patient Services
Information Verification
Cash Collection
Billing Preparation
Office Support
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety
Full Time
Ambulatory Healthcare Services
$56k-69k (estimate)
04/12/2024
08/05/2024
childrensnational.org
WASHINGTON, DC
3,000 - 7,500
1870
ERIN MARIE AUGUSTINE
$1B - $3B
Ambulatory Healthcare Services