Minimum Education
Bachelor's Degree or equivalent years of experience. (Required)
Minimum Work Experience
1 year Experience as interpreter for individuals in critical situations. (Required)
Required Skills/Knowledge

40 Hours interpreter training
Bilingual capability
Understands medical terminology.
Functional Accountabilities
Patient Care

• Facilitate communication among patients, families, and staff.

• Interpret directly and accurately, without omissions, addition or interference with communication.

• Manage assignments independently without close supervision; maintain professional role and sensitivity during critical medical and/or psychosocial situations; respect all parties in the discussion and their individual roles.

• Set limits appropriately; maintain professional boundaries as interpreter; maintain patient, family and staff rights to confidentiality privacy.

• Translate quickly and accurately patient-specific discharge instructions, physician and nursing instructions, and care instructions.

Staff Interpretation Services

• Educate staff in use of interpreter and available interpretation services.

• Communicate with staff about staff needs and patient/family needs.

• Set appropriate limits.

• Advocate for patients/families with staff to facilitate continuity of care.

• Assist staff to become increasingly culturally sensitive.

Administrative

• Effectively coordinate and schedule interpretation requests.

• Prepare daily schedules for interpretation assignments.

• Keeping and organizing interpretation requests and reports.

• Accurately document interpretation assignments in all systems and databases used and required by the program.
• Perform dispatching duties for the Language Services program as assigned.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met.

Teamwork/Communication

• Demonstrate collaborative and respectful behavior.

• Partner with all team members to achieve goals.

• Receptive to others' ideas and opinions.

Performance Improvement/Problem-solving.

• Contribute to a positive work environment.

• Demonstrate flexibility and willingness to change.

• Identify opportunities to improve clinical and administrative processes.

• Make appropriate decisions, using sound judgment.

Cost Management/Financial Responsibility.

• Use resources efficiently.

• Search for less costly ways of doing things.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance.

• Continuously validate and verify information needed for decision making or documentation.

• Stop in the face of uncertainty and takes time to resolve the situation.

• Demonstrate accurate, clear and timely verbal and written communication.

• Actively promote safety for patients, families, visitors and co-workers.

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.