**Customer Support Agent - USA**

Operations Miami, Florida Minimum Experience **Experienced**

Powered by the Chiliz fintech platform & $CHZ token, Socios.com is an all-in-one fan engagement and rewards app for sports and entertainment fans, where you acquire voting rights to influence the clubs and teams you love. Find your voice, get club rewards & compete for once-in-a-lifetime experiences. We have partnered with some of the most recognizable sports and esports brands in the world and the US including, the Chicago Bulls, the Houston Rockets, Cleveland Cavaliers, NHL side New Jersey Devils, NASCARs Roush Fenway Racing and three leading IPL sides have also joined the Socios.com roster.

OUR BRANDS & CHANNELS

Chiliz ($CHZ) is our digital currency for blockchain-backed platforms and products, as well as mainstream users, which powers Socios.com.

Socios.com is the world's first fan influence and rewards platform. We produce digital assets called Fan Tokens for our partner teams, which fans use to vote in team-specific polls to earn rewards and once-in-a-lifetime experiences.

Chiliz.net is a first-of-its-kind mobile and desktop crypto exchange for sports & entertainment products.

THE ROLE

Following the current success and the expansion of our operations in the USA , were now looking to recruit an experienced Customer Service Agent to join our growing Miami-based team. Reporting to our Head of Customer Operations you will be responsible for providing the highest level of service to all our customers across multiple channels.

Responsibilities & Duties

* Respond promptly and effectively to incoming customer queries through multiple channels including emails and live chat;

* Ensure that more complex customer issues are followed up and resolved in a timely manner;

* Contribute towards successful achievement of customer service KPIs as well as your own individual productivity and customer satisfaction;

* Contribute to the on-going development and improvement of customer service;

* Provide feedback regarding recurring customer issues to Management and relevant stakeholders;

* Respond and action requests from the Management team;

* Support implementation of new products, processes and policies;

* Achieve a high level of first-time resolution for all customer contacts.

Skills & Requirements

* At least 1 year experience within a Customer Service team dealing with email and live chat (experience dealing with Social Media queries will be considered an asset);

* Experience and/or knowledge of the full scope of the Customer Support function, including Payments. Fraud and KYC;

* Ability to work independently and take initiative;

* Ability to multitask, prioritise and manage time efficiently;

* Native level of spoken and written English;

* Excellent communication and interpersonal skills;

* Desirable - a level of proficiency in another language (Turkish, Spanish, Italian or French);

* Desirable - Basic knowledge of Customer Service software, databases and tools such as Zendesk.

WHAT WE OFFER

From working with some of the biggest and most recognisable sports teams in the world to creating unforgettable fan experiences, all while using blockchain technology, its never a dull day here at Chiliz.

You have the flexibility to split your time between working from home or from our office in Miami. Were an extraordinary multi-cultural team spanning 25 nationalities with ideas as diverse and interesting as we are.

Professional and personal development are very important to us. Together with a supportive and collaborative working environment and great company perks, above all, we give you the chance to be a part of the future.

Location Miami, Florida Minimum Experience Experienced