The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve.

Our Mission is to advance and serve healthcare leaders and the industry improving health and care globally through the utilization of knowledge and technology.

Job purpose

The Specialist, Membership Services will work effectively, cooperatively, and proactively with CHIME’s healthcare provider membership operations team, and in collaboration with many additional departments throughout the organization. The Specialist, Membership Services will build and maintain relationships with Association members while delivering meaningful benefits and interactive experiences providing exceptional customer service during frequent membership interactions. The Specialist will provide services that are aligned with the overall strategy of CHIME.

Duties and responsibilities

• Support the daily operations of the membership functions through effective use of technology tools that support this function to include: maintenance of member records, application processing, engagement monitoring
• Create and manage all recruiting processes and support functions including onboarding of new members, through relationship management with members and organizations.
• Manage all aspects of member processes including: coordinating application and renewal notification, application review and updating member records.
• Provide thorough, timely and professional written and verbal communications regarding member inquiries.
• Assist in the development, and periodically update programs, content, informational webinars, applications, website content, and other membership documents and processes.
• Assist in coordinating activities of committee structures to ensure continuity of membership development standards, themes, and delivery. The term “committees” implies committees, sub-committees, task forces, project teams, special interest groups, and councils.
• Coordinate membership communications with CHIME team members responsible for marketing and communications.
• Review and support the maintenance of the departmental calendars and budgets.
• Coordinate department resources in accordance with policies and procedures as established by CHIME.
• Continually review processes to ensure member satisfaction and operational efficiency.

• Provide support to the VP, Membership to streamline and maximize scheduling, tracking, and delivery of membership benefits.

• Conduct administrative duties as assigned.

• Limited travel may be required.

• Perform other duties as assigned.

Qualifications

• Bachelor’s degree required.
• Strong customer service and customer experience skills required.
• Excellent computer skills and knowledge of MS Word, Excel, Outlook, and other computer programs required.
• Experience with database applications and reporting tools required.
• Experience or background in a professional association strongly preferred.
• Experience with customer relationship management and association management technology and tools preferred.
• Ability to work effectively in and across teams to accomplish CHIME objectives and goals required.
• Ability to proactively establish and foster member relationships to provide defined benefits required.
• Ability to effectively work and handle numerous tasks, matters, issues, and assignments and meet deadlines required.
• Discipline to successfully work in a collaborative environment where assignments may include tasks with and without close supervision required.
• Ability and willingness to participate in and guide planning to help develop ideas for new membership initiatives required.
• Ability to remain calm under pressure and maintain a positive attitude required.

Working conditions

This is a remote based position. Some travel will be required.

CHIME currently requires, as a condition of employment, that employees receive the COVID-19 vaccine and follow all other CHIME COVID-19 safety protocols, unless the employee is granted an exemption in accordance with applicable laws.