PRIMARY JOB FUNCTION(S):

• Responds within 24 hours to internal and external customers (e.g., families, other departments) to ensure service excellence.
• Creates and promotes a work environment that encourages recognition, communication, professional development, and teamwork while demonstrating a commitment to Agency values, mission, and goals.
• Works cooperatively with the person, his/her family, friends, staff, advocates and/or guardians, and other programs as well as other agencies to assemble a team that is both optimal for the planning process as well as preferred by the person.
• Supervises the implementation of the Individual Plans.
• Follow up with families, caregivers, and providers to ensure that an annual physical has been completed and is on file for each person on the assigned caseload.
• Coordinates the development and implementation of the Individual Plan for assigned people.
• Chairs the annual Individual Plan meeting for day-only participants.
• Submits completed Individual Plan packet paperwork and submits in accordance with Agency policy by the 10-day deadline.
• Ensures implementation of recommendations made at Individual Plan meetings.
• Completes 180-day reviews of outcomes and services for assigned people.
• Writes measurable and pertinent training goals for persons served.
• Accompanies people to emergency rooms.
• Provides individual and group support to people, and provides crisis intervention as people face challenging circumstances or changing health conditions.
• Schedules paratransit rides weekly.
• Reviews the need for assistive technology and adaptive equipment. Makes recommendations to the team.
• Locates services and resources in the community.
• Locates emergency residential placements when necessary.
• Tracks and follows up on required medical services including annual physicals, Physicians Medication Order Form (PMOF), and dental for day-only people.
• Acts as liaison between Chimes, families, providers, and services coordination.
• Develops Service Funding Plans.
• Coordinates the admission and discharge planning process and provides and documents follow-up services for a minimum of six months following discharge.
• Completes paratransit applications and accompanies people on paratransit re-certification appointments.
• Reviews and documents follow-up on incident reports.
• Uses technology for the completion of specified job duties.
• Attends work regularly according to assigned work schedule and in accordance with Agency policy.
• Attends and participates in in-service training, staff meetings, and other activities to facilitate professional development.
• Works cooperatively with others including all staff, supervisors, administrators, co-workers, persons served, community professionals, customers, vendors, and the public.
• Follows instructions and abides by Agency policies and procedures.

• Assumes other duties, responsibilities, and special projects as needed.

SECONDARY FUNCTION(S):

• Works cooperatively and effectively with Agency volunteers maximizing the volunteers’ experience while meeting the needs of persons served and the programs.
• Works a flexible schedule and adjusts work schedules as needed, which may include nights and weekends to ensure that adequate assistance is provided to the persons served.
• Is assigned to the on-call weekend rotation, carrying a cell phone, and must respond to calls on weekends within Fifteen minutes of receiving the call.

REQUIREMENTS:

EDUCATION:

A Bachelor’s Degree in Human Services or related field with emphasis on rehabilitation counseling from an accredited college or university.

EXPERIENCE:

• A minimum of one year of experience developing and implementing Individual Plans for persons with developmental disabilities.
• Knowledge of health issues and first aid.
• Ability to establish and maintain successful working relationships.
• Must have a car and an acceptable driving record as determined by criteria established by the Agency’s insurance carrier and by Agency policy.

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance 
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• Discounts on Verizon mobile service
• And More!
• To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.