Chimney Concepts in Port Washington, WI is actively seeking a motivated full-time Customer Service Representative - CSR to be our customers' first point of contact for general inquiries such as pricing, products, and scheduling. Do you enjoy meeting new people and helping others? Are you looking to work in a fast-paced, fun environment? Would you like to join a reputable chimney company that truly takes care of its employees? If so, please keep reading!

This administrative position earns competitive pay of up to $16/ hour. We provide amazing benefits and perks, including medical, dental, vision, life, supplemental voluntary benefits, a 401(k) long-term savings plan, paid vacation based on length of service, paid sick time, and paid holidays. If this sounds like the right administrative opportunity for you, apply today!

ABOUT CHIMNEY CONCEPTS

We are an efficient and reliable team of chimney and fireplace professionals with a focus on customer service, safety, and satisfaction. Whether we're performing a free in-home estimate or helping a customer choose the best gas log set, we put our best effort into every project and strive to provide the best possible experience for our clients. We're always looking for ways to improve our services and make the lives of our customers safer, less stressful, and more enjoyable!

Since 1997, our team has been listening closely to our customers' needs and working to exceed their expectations with every interaction and service call. Our team is the key to our success! For our amazing staff, we offer an excellent benefits package, an uplifting work environment, and opportunities for advancement and growth!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative - CSR, you build and maintain business relationships with clients and provide prompt service. You have the great ability to determine customer needs and provide appropriate solutions! As needed, you perform conflict resolution, negotiations, and de-escalation. You receive payments as well as update customer information, product pricing, and service pricing. With your organizational skills, you process orders and permits, prepare correspondence, and fulfill any other customer needs. You are also computer proficient, successfully navigating websites and email applications. You feel good about keeping our operations efficient and keeping our customers happy!

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• High school diploma or equivalent
• 1 years of experience in customer service
• Excellent customer service and documentation skills
• Ability to use desktop computer software
• Excellent typing skills

Are you empathetic? Do you have excellent communication skills, both in writing and verbally? Can you work well with others? Are you organized and detail-oriented? Do you manage your time efficiently? Can you be patient and professional with our clients? If so, you may be perfect for this CSR and administrative role. Apply today!

ARE YOU READY TO JOIN OUR ADMINISTRATIVE TEAM?

If you feel that you would be perfect as our Customer Service Representative - CSR, apply now using our initial 3-minute, mobile-friendly application. We look forward to hearing from you!

Location: 53074