Job Summary: The Assistant Manager assists the Property Manager in managing all aspects of daily building operations, including office management, administrative work, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail.

Status: Full-time, Nonexempt

Location: North Beach neighborhood, San Francisco

Hours: Monday – Friday 9 AM – 5:30 PM

Salary: $26.95 - $28.37 per hour; Comprehensive Benefits

The Organization:A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

• Assist the Property Manager with the overall operation of the building
• Use Yardi to print reports and enter re-certification information
• Create and maintain resident files, applicant waiting list, and transfer list
• Educate residents about and enforce compliance with regulations, lease provisions, and house rules
• Assist with processing applications, move-ins, move-outs, and certifications
• Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR and other reports
• Responsible for managing the building when the Property Manager is off-site
• Address tenant requests/disputes and respond to building emergencies
• Assist tenants and perform other duties as required for successful operation of building

Knowledge, Skills, and Experience:

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Ability to adjust to changing situations and work under pressure
• Excellent interpersonal and organizational skills
• Detail-oriented with prior experience processing paperwork
• Working knowledge of Word, Excel, Outlook, and Yardi or other property management software

Minimum Qualifications:

• High School Diploma or GED equivalent
• Two (2) year prior experience in residential property management
• Sensitivity to issues facing low-income, disabled, and elderly populations

Preferred Qualifications:

• Knowledge of affordable housing programs including HUD, MOH, and HOME
• Prior experience with low-income/affordable residential property management
• Prior experience with security and/or reception work
• Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations

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