12 Front Office Representative Jobs in Bloomington, IL
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Choice Hotels International is Hiring a Front Office Representative Near Bloomington, IL
The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
What Will You Be Doing?Receives and processes incoming guests
- Ensure a delightful, seamless arrival and departure for our guests.
- Greets guest and processes hotel registration and other transactions
- Keeps current on hotel accommodations, services and local attractions
- Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
- Records resolutions to guest complaints on the “Make it Right” log
- Works with other departments as appropriate to arrange for services requested by the guest
- Stays current with developments in the hotel by reviewing and updating the communication log
- Prepares end of shift summaries and communications for management and other shifts
- Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
- Makes reservations in accordance with hotel’s yield management practices
- Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
- May be responsible for answering and fielding all calls to the hotel, both internal and external
- Identifies and records special billing instructions and notifies Accounting
- Obtains appropriate approvals and signatures for guest transactions
- Follows hotel policy on cash banks
- Maintains confidentiality of guest information
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
Requirement/Skills
- Strong customer service experience required
- Previous hotel experience preferred
- Ability to maintain a positive and professional attitude when handling all situations
- Solid computer skills
- Ability to push/pull up to 30lbs
- Ability to work flexible schedule, including morning, afternoons, nights and weekends
- Excellent communication skills
- Must possess a strong team spirit
- Opera experience preferred
- Ability to stand, stoop or bend for entire shift
- Ability to lift up to 20 pounds
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
Job Summary
Part Time
Accommodations
$27k-36k (estimate)
08/24/2024
09/07/2024
choicehotelsfranchise.com
SILVER SPRING, MD
500 - 1,000
1939
Private
ALEX PATEL
$5M - $10M
Accommodations
Related Companies
About Choice Hotels International
Choice Hotels offers lodging and hospitality services.
The job skills required for Front Office Representative include Customer Service, Guest Service, Front Office, Accounting, Confidentiality, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Representative positions, which can be used as a reference in future career path planning. As a Front Office Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Representative. You can explore the career advancement for a Front Office Representative below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Representative job description and responsibilities
An Assistant Front Office Manager will process cash or credit card payments.
03/26/2022: Pascagoula, MS
The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.
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The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
05/01/2022: Greensboro, NC
Using the list provided by the front office manager, the front desk clerk or cashier may adjust these charges up to a certain dollar amount.
03/13/2022: Parkersburg, WV
Front Desk Associates provide assistance to the guests of a hotel throughout all the stages of their stay.
04/11/2022: Duluth, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Representative jobs
This Front Desk Representative job description template can be posted to online job forums and career pages for the recruitment of candidates.
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A front desk office assistant has a variety of duties.
05/11/2022: Canton, OH
After all, sales associates are the front-line representatives of a store.
03/27/2022: Binghamton, NY
The Job of a Cruise Ship Receptionist, also called front desk agents, are at the heart of a successful cruise.
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Typically, any organization with more than a few members of staff may employ an office manager.
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Step 3: View the best colleges and universities for Front Office Representative.
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