Senior Analyst, Loyalty Strategy & Operations

W ho are we looking for?

Choice Hotels, one of the worlds largest lodging franchisors, has an exciting new opportunity as our Senior Analyst, Loyalty Strategy & Operations in the Loyalty & Customer Engagement team . The Loyalty & Customer Engagement team is the team of customer-obsessed, strategic business leaders who serve guests, franchisees, and Choice Hotels to build loyalty, drive revenue and enable growth. As a key member of our Loyalty & Customer Engagement team , you will elevate the Loyalty experience on-property for guests and owners alike through improved incentives, education and technology.

Are you a highly organized, logical problem-solver who thrives working independently? Are you interested in the intersection of Loyalty program management & guest experience? We invite you to apply today for our Senior Analyst, Loyalty Strategy & Operations role today and #MakeItYourChoice .

Your Responsibilities

Co-o wn key initiatives related to Choices core loyalty on-property strategy. This might include co-leading enrollment campaigns.

L ead execution of elements of the teams test-and-learn program. This could include co-leading the development, execution and analysis of guest experience pilot programs.

Partner with Area Director & brand teams to surface and act on insights from analysis & the teams test-and-learn program. This might include developing the rollout plan from a successful pilot program.

Help sell the story of Loyalty on-property to internal and external audiences through presentations and share-outs.

Your Experienc e, Skills & Competencies

Bachelor's d egree in a related field or equivalent experience

2-3 years of operations experience and/or industry-related experience preferred

Proficient in project management. Must be agile in transitioning from project to project in a dynamic workplace and be able to effectively multi-task and prioritize .

Skilled at translating research into key insights, operational implications, and making recommendations based on findings

Strong organizational, time-management, communication, and presentation skills

Proficient in Microsoft Outlook, Excel, PowerPoint and Word

Proficient in MS Word, project management best practices

Your Team

This is an individual contributor role that will report to the Director , Loyalty Property Engagement Innovation . You will collaborate with cross functional departments on a regular basis.

Your Work Location

As our Senior Analyst, Loyalty Strategy & Operations , you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda , M D . Less than 15 miles from Washington, DC, were located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Right now, our associates in corporate headquarters are working in a hybrid environment, up to 4 days per week in the office and virtual ly from your home office the remaining days . We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. Were the hotel company for those who choose to bet on themselves the underdog, the dreamer, the entrepreneur because thats who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward giving our work at Choice a purpose larger than our business.

About Choice Hotels Financial Performance

Record total revenues grew 10% to $1.5 billion for full-year 2023 compared to the same period of 2022 . Adjusted EBITDA for fourth quarter 2023 increased 11% to $125 million from the same period of 2022. Fourth quarter 2023 adjusted diluted EPS increased 14% to $1.44 compared to the same period of 2022. Please click here (https://investor.choicehotels.com/news/news-details/2024/Choice-Hotels-International-Reports-Fourth-Quarter-And-Full-Year-2023-Results/default.aspx) to review highlights of our Fourth Quarter a nd Full-Year 2023 Results .

*** PLEASE NOTE: This role is not eligible for sponsorship ***

Ability to model Choices Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

? CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY

We bring together the people, brand and technology that enable the success of others welcoming every guest, every partner, everywhere their journey takes them.

Visit http://careers.choicehotels.com to learn more.