*Accepting Applications from 6/20 - 6/26/2024

What You Will Do

We are looking for a dynamic and passionate self-starter to join the team as our Quality Systems Associate. As your primary responsibility, you will oversee the management and maintenance of all quality assurance programs, ensuring steadfast compliance throughout our extensive supply chain network. You will work with internal cross functional teams as well as our co-manufacturing and warehousing partners on new product launches and set-up, onboarding new vendors, and maintain all 3rd party certifications/claims. This role is crucial to the Chomps quality assurance team and requires someone with a strong attention to detail, excellent organizational skills, and a deep understanding of food safety regulations and quality assurance programs in the meat manufacturing industry.

Responsibilities

Management of Chomps Quality and Food Safety Systems

• Responsible for onboarding and approving all contracted vendors including contract manufacturers, warehouses/repack sites, protein suppliers.
• Review all vendor quality and food safety program and customer requirements ensuring early quality involvement in program development.
• Stay current with industry trends and USDA-FSIS regulations to continuously improve and update existing programs.
• Update, maintain, and provide disposition notes for all Chomps quality assurance and food safety product holds.

USDA Label Approvals and 3rd Party Claims Certifications

• Collaborate with internal teams and external partners to ensure compliance with labeling regulations.
• Responsible for submitting labels to external partners for USDA approval and keeping label approvals on file.
• Works cross functionally with operations, innovations, QA, marketing, and sales for compliance on label and packaging content as well as new product launches.
• Review and approval of all co-manufacturing and warehousing partners master case labels.
• Maintain company compliance with all 3rd party product claims certifications. Update portals with current documentation and obtain and distribute annual certifications.

Consumer and Customer Complaint Monitoring

• Monitor and analyze consumer and customer complaints related to product quality and safety. Identify and escalate possible complaint trends.
• Create monthly dashboard reporting categorizing complaints by manufacturer, product, customer, and type. Submit reports to contracted partners and discuss results during weekly meeting.
• Work alongside CX and operations teams to maintain complaint logs and reporting. Audit and edit logs to ensure reporting accuracy and consistency.

Approved Vendor Documentation

• Collect, review, and manage all approved vendor documentation related to the production and distribution of Chomps products.
• Develop systems to address annual vendor requirements and stay ahead of expiring documents.
• Work with procurement teams to ensure vendors adhere to Chomps quality and safety standards.
• Work alongside the Quality Assurance Associate to transition all approved vendors and documentation into our new QMS.

Mock Recall and Traceability

• Conduct regular mock recall exercises to test and improve the traceability of products in the event of a recall.
• Perform internal product traceability audits to verify the accuracy and effectiveness of Chomps traceability systems in Netsuite and daily documentation and logging.
• Schedule biannual training for all new Chomps recall team members.
• Maintain recall plan and programs; edit/update after each mock recall drill to continuously improve Chomps systems and readiness.
• Work with sales and operations teams to stay current with all customer recall requirements and documentation.
• Manage and schedule all mock recall drills with co-manufacturers and warehousing partners.

Who You Are

• 4 years of experience in FS/QA within the meat manufacturing industry.
• Bachelor's degree in Food Science or related field is an asset.
• In-depth knowledge of USDA regulations, labeling requirements, HACCP and GMPs.
• Experience with GFSI standards and food safety auditing requirements.
• Formally trained in RCA and CAPA
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and collaboration abilities.
• Detail-oriented with a commitment to continuous improvement.
• Ability to conduct presentations and training sessions
• Requirement to travel up to 30%
• Knowledge of TraceGains is preferred

Position : Associate, Quality Systems

Reports to : Senior Manager, Quality Operations

Location : Remote

Type : Full-Time, exempt