**Front Desk Receptionist**

**Department:** CHRIS Counseling **Location:** Atlanta, GA

**Position Description**

This position functions as the support for the CHRIS Counseling Center for all consumers and families and the primary duties include but are not limited to the following:

* Provide positive role-modeling to consumers/families

Promote self-esteem

Promote healthy boundaries

Reinforce socially acceptable behaviors (ex: manners, eating habits, safety)

Reinforce thoughtful decision making skills

* Demonstrate customer service;

Promote positive image of CHRIS 180 programs at all times

Maintains a pleasant disposition

Handle a fast paced work environment

Work as a contributing and collaborative team member

Respond to consumer, referral and peer needs in a timely fashion

Answer telephone calls and emails accordingly

Respond to requests for information from stakeholders in a timely fashion

* Coordinating Services and Collaboration

Make necessary referrals to meet consumer's health, well-being, education, mental health, and employment needs (i.e. Department of Public Health, Department of Family & Children Services, Georgia Department of Labor, employment staffing agencies, local colleges and tech schools, etc.)

Verify and update patient information in Carelogic

Work as liaison with Utilization Manager

Collaborate and communicate with other programs in the CHRIS 180 continuum in the provision of services to consumers

Collaborate and consult with other providers and entities in the provision of best care services to consumers

Follow up with referral sources in a timely manner

* Specific services to consumers

Demonstrate exceptional engagement skills in providing trauma-focused mental health treatment to target population.

Ability to answer a multi-phone system. Calls will be answered by the third ring and consumer/call will be greeted with Good Morning, Good Afternoon, Good Evening.

Maintain the voicemail related to CHRIS Counseling Center; updating voicemail outgoing messages, checking and relating voicemails, retuning voicemail requests in a timely manner (within 1 business day). Voicemail should be checked at the beginning of each shift.

Maintain scheduling system and update as appointments arrive, cancel, reschedule, arrive late or no show

Maintain all necessary filing, scanning, and uploading at the front desk; pull charts as needed

Complete Triage forms with new consumers/referral sources/agencies as they are presented and schedule a comprehensive assessment within 3 to 5 business days (36 to72 hours)

Complete insurance verifications daily

Schedule initial Behavioral Health Assessment and initial psychiatric evaluation with consumer and/or guardian

Ensure that 48 and 24 hour phone confirmation for appointments are made each day.

Follow up calls to referral sources, families, consumers, etc.

Check the BHL web portal daily for any new referrals

Coordinate incoming mail and sign for packages

Collect payments; receive and record cash logs for Counseling Center (Super Bill)

Maintain a clean and organized waiting room and replenish magazines as appropriate

Answer CHRIS 180 main phone line as necessary when administrative receptionist is not available.

Use preventive intervention techniques when needed to prevent injury (to self or others)

* Documentation Requirements

Timely documentation in accordance with Counseling Center policy

Document in scheduling system the reason for cancellation, rescheduled appointments and tardiness within the note section of consumer information

Email appointments and/or changes to group homes each Friday for the following weeks appointments

Input new consumers into scheduling system to include insurance information, demographics, referral source and guardians telephone number with the date of the referral

Initiate new consumers into electronic health record

* Practice Requirements

Adhere to the organization policies and procedures.

Attend Fellowship meetings

* Performance and Conduct

Maintain confidentiality of consumer information

Maintain appropriate professional boundaries

Follow the CHRIS 180 Code of Ethics

Follow mandated reporting requirements of GA Code

Support and maintain an environment of emotional and physical safety for consumers, staff and other stakeholders at all times

* Maintain Personal Information and Training;

Attend and participate in staff meetings as scheduled

Attend and participate in required trainings as scheduled

Maintain required certifications

Review, understand and responsible to program policies

Provide documents in a timely fashion to Human Resources

Report changes in status to HR as required by policy

**QUALIFICATIONS/COMPETENCIES**

- A minimum of a High School Diploma or GED with two years of employment experience * Preferred Qualifications include bilingual abilities in Spanish in order to assist in catering towards the Hispanic population and needs.

- Organizational skills, excellent attention to detail and the ability to perform multiple tasks successfully

- An understanding of the concepts of child care

- Ability to effectively relate to consumers, parents/custodians of all social, economic, ethnic and educational backgrounds, with firmness, fairness and concern,

- Ability to learn new programs quickly are also necessary for this position.

- Ability to work independent as well as part of a team

- Solid decision-making ability as related to the safety and well-being of consumers, families, community and staff.

- Be guided by precedent and established policy and procedure in decision-making. This person will be required to analyze and react to difficult situations, often while under considerable stress and pressure.

- Dependability, emotional stability and physically capable. This position requires some physical functions that are essential to satisfactory performance of the outlined job responsibilities, i.e. sitting, standing, walking, driving, speaking, hearing and the ability to physically restrain (when necessary).

- Ability to recognize when assistance and consultation is needed.

- Strong communication and interactive skills

- Self-motivated and able to work under demand and deadlines

- Computer skills

- Flexible as the hours may vary.

**Reports to:** Front Desk Manager