INFORMATION TECHNOLOGY SUPPORT TECH

Description

Position Summary

We are seeking a dedicated IT Support Technician to deliver exceptional frontline technical support to end-users. This role is responsible for resolving hardware, software, and connectivity issues while ensuring a seamless user experience. Responsibilities include configuring systems and peripherals for new hires, managing IT assets and inventory to ensure compliance with company standards, and maintaining detailed documentation for troubleshooting processes. Additionally, training users on effective system utilization and cybersecurity best practices is essential, along with overseeing helpdesk tickets and escalating complex issues to senior IT staff as necessary. Passion for technology and strong problem-solving skills are highly valued in this position.

What makes you great for this role

• Proficient in diagnosing and resolving issues across various devices.
• Familiarity with ticket-based resolution systems to efficiently manage support requests.
• Strong communication skills to convey troubleshooting steps clearly to both team members and end-users.
• Ability to document, review, and assess troubleshooting procedures for continuous improvement.
• Excellent organizational skills, both in physical and digital environments.  

Job Duties & Responsibilities

• Deliver real-time support across the organization, addressing hardware, software, and network troubleshooting needs.
• Manage IT assets by tracking software licenses, maintaining hardware inventory, and ensuring compliance with company standards.
• Provide training to employees on effective use of company systems and best practices in cybersecurity.
• Document troubleshooting procedures and maintain comprehensive troubleshooting documentation.
• Oversee company assets, including software licensing and hardware inventory management.

Application Requirements

Apply at  Christensenarms.com/careers

Qualifications