Location: LaPlace, LA

Property: Place DuBourg

JOB SUMMARY:

The Clerk/ Receptionist is responsible for providing secretarial, clerical and administrative support, including but not limited to, answering incoming calls and directing callers to appropriate personnel; assisting recertification clerk; working with FSS system; gathering, collating, and documenting resident information; and supplying general information regarding the organization to residents, visitors and the general public. Also completing weekly bus trips with a 15-passenger bus.

ESSENTIAL FUNCTIONS:

• Assist with incoming telephone calls; determine purpose of callers, and forward calls to appropriate personnel or department.
• Answer questions about the organization and provide callers with address, directions, and other information.
• Assist with welcoming on-site visitors.
• Assist with creating monthly newsletter by typing, copying and collating the monthly calendars and ensuring that presentation has been created for Channel 64.
• Help with sorting, and distribution of mail.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Maintain the inventory for office supplies.
• Maintain accurate and timely statistical records and reports pertaining to waiting list and to the applicant and/or prospect. Distribute applications to prospects.
• Manage FSS System - Create deposit; assist with FSS purchases and monthly statements to residents.
• Input all prospect information into the computer system.
• Assist with Rent deposits and distribute rent envelopes
• Assist recertification clerk with additional duties.
• Set up resident file folders.
• Create Move In folders.
• Maintain neat and easily accessible files on all information pertaining to prospect applications.
• Create, assign, update and file work orders
• Create informational notes and post to bulletin boards.
• Assist in special projects and resident activities as needed as well as assist in kitchen as needed.
• Must be able to work in a fast-paced & ministry oriented environment.
• Works as part of a team, as well as complete assignments independently.
• Maintains a professional, compassionate and welcoming attitude toward managers, co-workers, residents, and visitors.
• Other duties as assigned.

PHYSICAL DEMANDS:

• Must be able to lift, carry, pull or push 10 pounds or less.

MINIMUM QUALIFICATIONS:

• One (1) year experience as a receptionist/secretary, customer service representative and/or office personnel position preferred
• Knowledge of HUD housing and rules is a plus.
• Strong organizational skills, great attention to detail and the ability to multitask is a plus.
• Knowledge of record keeping and clerical office procedures is a plus.
• Effective written communications.
• Must have a Chauffeurs License
• Must be able to proficiently speak and read in English in order to communicate effectively with residents, families, staff, vendors, and the general public.
• Be professional in conduct and demeanor.
• Must have a compassion for and desire to work with the elderly.
• Must have the following computer skills, Microsoft Word, Excel, and Outlook and have the ability to operate all office equipment.

EDUCATION:

• High School diploma or equivalent required.