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Aerospace Manufacturing Customer Solutions Program Manager
Chromalloy Phoenix, AZ
$110k-146k (estimate)
Full Time | Durable Manufacturing 2 Weeks Ago
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Chromalloy is Hiring an Aerospace Manufacturing Customer Solutions Program Manager Near Phoenix, AZ

The Customer Solutions Program Manager will be the primary point of contact within a Chromalloy operating unit for strategic customer(s) and may lead multiple projects in support of this role. The Customer Solutions Program Manager is responsible for following the Chromalloy Customer Solutions policies and procedures and all aspects of the relationship are implemented and performing per contractual requirements.Primary Accountabilities: Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed.Manage multiple projects and implementation teams and successful and on time completion.Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews.Ensure that any issue is resolved quickly or gets escalated to the appropriate level. Identify process and procedure improvements necessary to increase efficiencies and the customer experience.Demonstrate the ability to enhance year over year revenue growth and customer retention.Communicate the “voice of the customer” internally and externally through participation in day-to-day issues. Qualifications:Bachelor’s degree or three years of related experience; or equivalent combination of education and experienceExperience in highly regulated industry or aerospace with experience in Sales, Business Development, Operations, Quality or Customer SupportSix sigma, lean manufacturing or CPEx experience preferred Demonstrated understanding of customer requirements and focus to achieve these objectivesStrong decision-making skills and ability to use sound judgment and challenge assumptions when appropriateAdvanced MS Office Suite skills specifically using MS Excel and PowerPoint

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$110k-146k (estimate)

POST DATE

06/18/2024

EXPIRATION DATE

08/17/2024

WEBSITE

chromalloy.com

HEADQUARTERS

ORANGEBURG, NY

SIZE

1,000 - 3,000

FOUNDED

1951

CEO

ARMAND F LAUZON JR

REVENUE

$50M - $200M

INDUSTRY

Durable Manufacturing

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About Chromalloy

Chromalloy is an integrated solutions provider that delivers innovative programs designed to reduce manufacturing and operating expenses and extend the life of gas turbine engines for our customers. Chromalloy is focused on quality and driven by innovation. Innovation creates longevity not only for our customers, but also for Chromalloy itself. Chromalloy has thrived over the last six decades because of our advancements and ingenuity. Today, we are a $1B company with locations in 11 countries around the world, which makes us one of the world's largest providers of advanced coatings and authori...zed repairs and parts for gas turbine engines. Thanks to our robust value chain, we are one of the only fully integrated solutions providers in the world that provides coatings, authorized repairs, castings and manufacturing overhauls all from a single source. Diverse expertise. Common values. We are over 4,000 people strong, meeting the needs of our customers around the globe. We operate with a set of five values that guide every Chromalloy employee every day, through all of our processes, initiatives and with every customer interaction. We are customer focused and work diligently to meet your needs. We believe in teamwork and work together to achieve success. And we are driven by innovation, continually striving to develop new and better solutions. Customer-driven problem solvers. We are uniquely focused on our customers and their needs, partnering to provide the latest, most technologically advanced solutions - and deliver those solutions in a flexible, cost-effective manner. - Commercial Aviation - Military - Energy - Aeroderivative - Business & General Aviation More information is at www.chromalloy.com More
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