Welcome to Chrysos - Where Innovation Meets Mining Excellence

We are seeking a Technical Support Specialist

Who we are ...

Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective.

Just like atoms and machines, we believe that everyone is different and how individuals come together is what makes us successful. Chrysos Corporation’s diverse team of scientists, engineers and industry specialists are coming together to build technologies to provide rapid, accurate and safe ore analysis for the global mining industry.

Join our global Technical Support team, located in Vancouver BC, Canada

Technical Support Specialists provide support to internal teams and external clients in support of our Photon Assay instruments deployed globally. In this role you will respond to queries, diagnose causes, troubleshoot events, and implement solutions. In this role you will be a part of our Quality Control team, if you have a university qualification in physics, chemistry or biology you may be very interested to apply!

Key responsibilities

Data Quality:

• Provide office-based monitoring and support of Photon Assay instrument detector testing and installations.
• Remotely analyze Photon Assay instruments to ensure client expectations for availability, accuracy and overall performance are met or exceeded

Client Technical Support:

• Provide timely and accurate responses to client and stakeholder interactions, including analyzing reports, responding to emails, phone calls and explain how to rectify technical issues
• Provide practical assistance in the set-up and commissioning of new instruments as required
• Coordinate and lead regular scheduled client and stakeholder meetings
• Develop training and education materials
• Interact with local and overseas Chrysos staff and clients in support of scheduled and unscheduled events
• Utilize existing or developing skills to identify opportunities for improvement
• Contribute to a culture that values collaboration, technical excellence, and ongoing staff learning and development
• Support the development of a strong workplace health and safety culture

This role is desktop support based with minimal travel requirements, working hours are roster to include weekends. Chrysos globally has a hybrid work approach requiring team members to attend the office for to continue connectivity with team members.

Who you are ...

• College or university qualification in STEM (math and science preferred) or equivalent industry experience
• Data/Information analysis and reporting experience
• Demonstrated Technical support role experience
• Excellent communication skills, both written and verbal
• Strong interpersonal skills, including collaboration with people from different technical disciplines.
• Curiosity & willingness to work in a global team environment
• Ability to methodical approach to problem solving
• Experience performing quality assurance in a laboratory environment or performing data or statistical analysis in a laboratory or commercial environment is an asset
• Experience with simple scripting, plotting or programming tool such as Matlab, Python, R or similar
• Familiarity with basic electronics testing and troubleshooting, including use of tools such as oscilloscopes, signal generators and multi-meters.
• Proficiency with MS Office suite 

Who we are ...

Safety is non-negotiable: We prioritize safety as a non-negotiable value; providing training, resources, and continually improving procedures to drive and maintain a safety-first culture for our team, our customers, and the communities within which we operate.

We work as one united team: By nurturing a culture of trust, respect, and accountability, along with open communication, collaboration, and even a dash of humor, we create an inclusive environment where fairness and equality are paramount. We value diversity and embrace every team member’s unique identity and voice. Together, we are committed to achieving our aspirations, recognizing that working as a unified team is the key to turning them into reality.

Innovation with empathy and impact: We are committed to making a positive impact on the world through meaningful, environmentally aware innovation. We embrace change and disruption with enthusiasm and welcome these events as opportunities for revolutionizing industries through new ways of thinking and working. We never accept the adage “That’s the way it’s always been done.”

Partner for values-driven growth: We drive sustainable growth and deliver incremental benefit to our customers, communities, and other stakeholders through open and collaborative partnerships with values-based organizations. We confirm that our actions are consistent with our principles and ensure that trust, respect, and integrity remain central to all our internal and external relationships.​​​​​​​

Why come and join us?

Whether you are in the office or working from home, we recognize that every single person is unique and our Chrysos benefits aim to cater for all employees.

Yes, like other businesses we have team activities, but with us you will get the chance to work with exciting, ground-breaking equipment that is revolutionizing and reducing the environmental impact of our mining industry. You will work with some of the best minds in the industry and see opportunity for career growth and development.

If this sounds like what you are looking for or you are seeking further conversation, please apply via the Chrysos website or reach out directly.