Job Responsibilities:

• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • On average, our representatives are responsible for 40-50 calls per day
• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
  • Responsible for cross selling coverage to round out accounts
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
  • Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Work collaboratively with team members, and business partners to provide a quality experience for our agents
• Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm EST; work overtime as needed
• Complete additional tasks and other projects/duties as assigned