KEY OBJECTIVE:

The VP Surety Service Center Manager leads the strategic and tactical direction of the Surety Service Center while supporting Surety Underwriting and Senior Home Office Leadership. As a leader and subject matter expert, they are accountable for strategy development, execution and ensuring operational alignment while delivering services that meet and exceed business unit objectives.

MAJOR RESPONSIBILITIES:

• Ensuring adequate resource levels to achieve service objectives, while perpetuating an inclusive meritocracy environment where staff have the tools and support to perform at peak levels.
• Executing all components of the performance Management and Compensation administration process.
• Establishing, measuring and optimizing effectiveness and efficiency of service/process functions.
• Developing and implementing new processes and workflows and reviewing/enhancing existing processes and workflows, using technology to maximize efficiencies for bond processing and other Surety related functions.
• Maintaining consistency/standardization throughout the enterprise for all processes which lend themselves to such treatment.
• Ensuring procedures are followed and productivity and quality standards are met or exceeded.
• Analyzing and enhancing metrics to evaluate process and workflow capability.
• Maintaining effective communications and collaboration with business partners to promote ease of doing business and retain/grow the business.
• Managing individual and team performance to achieve organization objectives. Communicate operational metrics.
• Monitoring backlog levels and performing load balancing as needed.
• Providing support to all Surety staff worldwide for processing questions and problems.
• Collaborating with IT resources to correct programming problems and/or to create new functionality.
• Analyzing all workflows and technologies to determine the applicability of automation technology with a focus on Straight Through Processing.