Job Description
As a Sr. Business/Product Analyst on our Personal Lines IT team, you will serve as a primary point of contact for stakeholders from IT, Underwriting, Operations, Product applications and Finance within our North America personal lines business for feature development, scope management, enhancements, issue identification, escalation, and resolution related to new and existing Personal Lines platforms. You will closely align with business stakeholders to manage the business process design and documentation for new products; enhancements and work with other analysts to translate high level business requirements into functional features and stories. AS you engage with your stakeholders, you will effectively manage these initiatives leveraging either agile or waterfall project delivery methodologies to foster optimized completion.
In this role, you will:

• Actively lead or participate in status meetings, requirements gathering and design sessions, user story refinements, implementation planning sessions, business reviews, defect triage prioritization, and effectively multi-task across multiple projects concurrently
• Clarify direction and business expectations as issues/questions arise
• Manage project deadlines by Identifying tradeoffs when new features or changes are introduced; manage and prioritize product backlog
• Prioritize defects and label defects required for release, identifying workarounds, and managing changes to such specifications in accordance with Chubb and/or industry standards and processes.
• Document and manage the lifecycle of Epics, Features, User Journey(s) and Stories. May coordinate and mentor junior staff members for this process.
• Partner with developers to ensure specifications are understood, followed, and implemented properly.
• Lead outreach to business stakeholders to ensure awareness and communicate changes, provide demos/training as needed
• Participate in UAT and lead investigations of any issues that rise within UAT, engaging appropriate support teams (IT, Operational, Vendor) for resolution; keep all parties engaged in such issue resolution apprised of status
• Work closely with UX designers to design user experience for all new pages and new functionality inclusive of error handling
• Communicate appropriately with various levels of the organization; escalate problems and questions when needed
• Effectively work and collaborate with teams across geographies, cultures and time zones

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field; equivalent work experience can suffice for education
• Minimum 7 years of relevant technical or business work experience
• Demonstrate clear understanding of business process disciplines
• Communicate appropriately with many levels, from processors to senior management; escalate problems and questions when needed
• Experience integrating business needs with technology capabilities
• Fundamental understanding of APIs is strongly desired
• Work well with onsite and remote resources
• Knowledge of the insurance industry is required; Personal Lines insurance experience is strongly desired
• Ability to expose design criteria through detail questions and propose alternate solutions options is critical
• Excellent oral and written communication skills
• Ability to multi-task in a fast-paced environment and to work independently and with teams

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.