Summary

The IT Technician is responsible for providing administration and support for all property operation’s hardware and software, including setup of new hardware, install and troubleshoot company approved software, and provide quality customers service to end users through problem resolution and process demonstration.

Essential Functions

• Responsible for timely and complete communications between corporate IT team and all property IT staff.
• Maintains and supports all property-wide user-based computer applications, upgrades, security. This includes, but is not limited to, gaming, hotel, point of sale, etc.
• Ensures computing systems are operating in compliance with the regulatory environments.
• Captures, deploys standardized workstation configurations and maintains PC s to current configuration levels.
• Provides support to users in system and software administration and usage.
• Communicate and coordinates maintenance schedule, backups, and downtime to users.
• Creates and maintains technical documentation
• Additional duties as assigned.

Education and/or Experience

• Must be able to effectively communicate in English both orally and written
• Must possess 3-5 years in Information Technology.
• Experience in gaming system software applications. Aristocrat Oasis gaming application experience a plus.
• Experience in general Windows & SQL Server functionality, operations and security.
• Experience understanding of the major business processes within Gaming.
• Excellent interpersonal and communication skills.

Licenses/Certificates

• Must be at least 21 years of age
• Must be able to obtain gaming license(s) in jurisdictions where required.