What are the responsibilities and job description for the IT Change Management position at Cilable?
Job Description:
- This currently utilizes ServiceNow Change Management (FOCUS) Software to manage the Change Request Lifecycle of all hardware and software assets in the production environment.
- Works to ensure efficient and effective change management in the Information Technology department.
- Assists with the development of Change Management processes & procedures to improve Water efficiencies.
- Serves as an advocate for change management best practices.
Duties / Responsibilities:
- Partners with the IT Change Management Administrator to conduct weekly Technical Review Board (TRB) and Change Advisory Board (CAB) meetings with IT senior management, IT division-section managers, and representatives from all Water business areas.
- Serves as a liaison between IT and the Water business community.
- Supports the IT Change Management tool administrator.
- Supports day-to-day user needs, software upgrade deployments, and enhancement configuration.
- Supports IT Change Management reporting; Reporting includes change request resolution and monthly metric reports for senior management.
- Supports IT configuration management function
- Performs internal QA of weekly change request submissions for accuracy and completeness.
- Supports the functional configuration tasks and activities for software implementation projects.
Preferred Experience/Qualification/Knowledge/Skills:
a. Education:
At least 4 years of experience working in Change Management
- Bachelor’s degree in information technology management or related field.
- 4 years of practical experience in IT change management.
- ITIL Foundation Certification.
or
- High school diploma or equivalent.
- 8 years of practical experience in IT change management.
- ITIL Foundation Certification.
b. Skillset:
Knowledge of IT Change Management best practices.
- Knowledge and understanding of change management tools.
- Proven ability to execute tasks and meet deadlines under pressure consistently and effectively.
- Excellent analytical, negotiation, and organization skills.
- Ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience.
- Outstanding customer, communication, and interpersonal skills.
c. General Experience: Experience in Service Now Change Management Software
d. Specialized Experience: Experience reviewing change requests in ServiceNow.
Experience creating and implementing IT asset governance
Please submit your resume in word format.
Job Type: Contract
Pay: $45.00 - $50.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Application Question(s):
- ITIL Foundation Certification.(y/n)-
Experience:
- reviewing change requests in ServiceNow.: 4 years (Required)
- IT asset governance: 2 years (Required)
- Change Management: 4 years (Required)
Work Location: Hybrid remote in Laurel, MD 20707
Salary : $45 - $50
