What are the responsibilities and job description for the Service Contract Coordinator position at CIMCO?
Company Profile
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.
We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.
Position Summary
CIMCO Refrigeration is looking for a fulltime Service Contract Coordinator in our Duncan office.
The Service Contract Coordinator is responsible for managing service contract budgets, scheduling, creating contract document binders, and ensuring efficient operations within the CSA operations. This role involves liaising with technicians, clients, and vendors to maintain high service delivery standards.
Role Responsibilities
- Contract Management: Oversee the preparation, execution, and renewal of service contracts, ensuring compliance with company policies and legal requirements.
- Coordination: Schedule and dispatch service technicians for maintenance and repair jobs, optimizing routes and resources.
- Customer Support: Act as the primary point of contact for clients regarding service inquiries, contract details, and issue resolution.
- Documentation: Maintain accurate records of service contracts, work orders, and customer interactions in the company database.
- Communication: Collaborate with various departments to ensure timely service delivery and address operational challenges.
- Reporting: Prepare reports on service performance, contract compliance, and customer satisfaction metrics.
Required Professional Knowledge, Skills & Qualifications
- Education: High school diploma or equivalent; a degree in business administration or a related field is preferred.
- Experience: Previous experience in HVAC or other service coordination or a similar role is highly desirable.
Skills:
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Knowledge of refrigeration or HVAC systems and terminology is a plus.
Closing Statement
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Employment Equity
CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should require any accommodation, please let us know, and we will work with you to meet your needs.
