Service Project Manager

Company Profile

CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.

Position Summary

The primary purpose of this role is to ensure the successful initiation, planning, execution, and closure of fixed-price service projects by coordinating resources, managing budgets, and maintaining effective communication with customers and team members. This position plays a crucial role in aligning project goals with financial and operational standards while ensuring compliance with company policies.

Role Responsibilities

Log, track, and follow up on service requests using SAP to effectively dispatch refrigeration service mechanics, ensuring the timely completion of service calls and customer satisfaction.
Serve as the primary point of contact for customers and account managers, addressing inquiries, and providing updates on service status.
Maintain accurate records of service activities, including purchase orders, invoices, work orders, service reports, and customer interactions.
Order and follow up on parts and materials from internal stakeholders to complete service repairs and maintenance work in a timely manner.
Serve as the primary point of contact for mechanics and escalate issues or concerns to service managers accordingly.
Quoting parts orders, emergency repairs, and various services to customers.

Required Professional Knowledge, Skills & Qualifications

Experience: 2 - 4 years of relevant experience.
Education: College Diploma in a relevant field.

Skills and Knowledge Requirements
Proficiency in SAP or similar service management software.
Strong organizational and multitasking abilities.
Excellent communication and customer service skills.
Ability to maintain accurate records and documentation.
Knowledge of refrigeration systems and parts (preferred).
Problem-solving and decision-making skills.
Ability to work under pressure and meet deadlines.
Basic understanding of purchasing and inventory management.

Closing Statement

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Employment Equity

CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should require any accommodation, please let us know, and we will work with you to meet your needs.