Company Overview:

Cimtech Inc. is a premier manufacturer for manufacturers. With a strong commitment to quality, collaboration, and innovation, our dedicated team has been serving our customers in the manufacturing industry for 49 years. 

Cimtech is a leading provider of precision machining, fabrication, assembly, and engineering support. Our team is dedicated to streamlining processes and ensuring timely delivery of orders to meet and exceed our customers expectations. 

Join our team and play a crucial role in ensuring the smooth and efficient processing of customer orders. We offer competitive compensation, benefits, and opportunities for career advancement.

If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, we encourage you to apply for this position.

Overview:

This position will require an individual with a high aptitude for adaptability as the roles and responsibilities of the position can change on a day to day basis. Working closely and collaboratively with the sales, production, machining / fabrication, finance, and quality teams to deliver the best customer experience.

Job Description: 

• Collaborate with the external sales team to coordinate sales efforts, share market insights, and support each other in achieving sales targets.

• Understand customer needs and requirements to recommend appropriate products or solutions that align with their business objectives.

•  Build and maintain strong relationships with existing and potential customers through regular communication via phone, email, and other channels.

• Stay informed about industry trends, competitive landscape, and market developments to identify new business opportunities and stay ahead of the competition.

•  Provide feedback to the marketing department on customer preferences, market trends, and opportunities for product improvement or new product development.

• Receive and review customer orders via email, phone, or electronic systems.Input order details accurately into the company's order management system, ensuring completeness and correctness of information.

• Analyze order specifications, including product quantities, specifications, pricing, and delivery requirements.Estimate order costs and lead times based on production schedules, inventory levels, and shipping logistics.

• Communicate order status updates and estimated delivery dates to customers and internal stakeholders as needed.

• Maintain accurate records of orders, including documentation of customer communications, order revisions, and related activities.

• Collaborate with sales and customer service teams to address customer inquiries, resolve issues, and provide exceptional service.

• Continuously identify opportunities to improve order processing efficiency, accuracy, and customer satisfaction.

Qualifications:

- High school diploma or equivalent; associate's or bachelor's degree preferred.

- Proven experience in order entry, order processing, or related administrative roles, preferably in a manufacturing or distribution environment.

- Strong data entry skills with a high level of accuracy and attention to detail.

- Proficiency in computer applications, including MS Office (Word, Excel, Outlook) or Google, and/or order management systems.

- Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.

- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

- Strong problem-solving skills and the ability to resolve issues efficiently and diplomatically.

- Knowledge of manufacturing processes, products, and terminology is a plus.