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Group Sales Manager
Cincinnati Zoo Cincinnati, OH
$66k-102k (estimate)
Full Time | Lending & Credit 1 Week Ago
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Cincinnati Zoo is Hiring a Group Sales Manager Near Cincinnati, OH

Position Summary: The Group Sales Manager connects our community and area organizations to nature and wildlife by creating unforgettable and inspirational group experiences at the Cincinnati Zoo & Botanical Garden. This role actively prospects for, solicits, and sells group experiences that exceed visitor expectations. This position performs a range of duties including generating and nurturing leads, selling group experiences, creating proposals, managing group sales inquiries, and assisting with corporate sales to help drive event revenue.
Responsibilities/Duties (include, but are not limited to):
  • Facilitate excellent communication with new prospects, repeat/booked clients, and internal departments to ensure the smooth execution of events like FCC Night, Pride Night, Cincinnati Opera's Back to the Zoo, etc.
  • Schedule venue tours and generate proposals for prospective and booked clients to generate event plans within client budgets.
  • Employ strategic sales techniques to upsell Cincinnati Zoo & Botanical Garden offerings to enhance revenue generation. Acts as the main point of contact for ticket sales to corporations, groups, hotels, community partners, and third-party ticket vendors.
  • Maintain open and constructive working relationships with all internal departments (Visitor Experience, Park Services, Public Safety, IT, Animal, Maintenance/Facilities, Horticulture, Sustainability, Conservation, Development, SSA Food/Retail/Catering/Private Events teams), ensuring the Zoo's preparedness for group arrivals.
  • Work with the Zoo's Marketing and Graphics team to provide direction for promotional/collateral material to use at trade shows, conferences, and networking events.
  • Foster strong individual and organizational business contacts within the industry to increase client account retention and serve as the Zoo's travel and tourism liaison. Research new ideas in the industry to stay up-to-date on trends to implement at our Zoo, while networking with others to share best practices. Always looking to build efficiencies and enhance the visitor experience.
  • Consistently drive operational excellence and team success through dynamic management of part-time Group Sales Associate(s) and Zoo's volunteer staff for special events, ensuring a positive team culture.
  • Provide support to the Special Events Manager and Special Events Coordinator for ZooLaLa, Zoofari, Toast to the Wild, HallZOOween, etc.
  • Ensure birthday parties at the Zoo are flawlessly executed through collaboration with the event team.
  • Work closely with the Zoo's catering partner, SSA, to set pricing, generate event plans, print event tickets, etc.
  • Order necessary materials, supplies, and tickets, ensuring timely replenishment as needed.
  • Perform administrative duties including, but not limited to, running client payments, invoicing, ticket issuance, online ticket support, budget management, and weekly reporting as needed.
  • Performs other duties and special projects as assigned to support department goals and Zoo mission.
DESIRED QUALIFICATIONS
Education & Experience
  • A Bachelor's degree in marketing, sales, communications, business, events, or a related field is desired.
  • A minimum of three years successful experience in the sales/events field. Specific attraction, leisure, or hospitality industry experience is a plus.
  • Previous experience leading a team and demonstrated experience in building collaboration among cross-departmental teams.
  • Proven experience in project management and budget control is highly desired.
  • Excellent computer skills required; Familiarity with ticketing, database, CRM systems a plus (i.e. Gateway's Galaxy and Microsoft Dynamics).
  • Equivalent combinations of education and experience sufficient to successfully perform the essential duties of the job will be considered.
Required Knowledge, Skills & Abilities
  • Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo & Botanical Garden. Lives these on a day-today basis, "Modeling the Way" for others.
  • Have a demonstrated affinity for the Mission of the Cincinnati Zoo & Botanical Garden.
  • Customer service and continuous improvement mindset to always enhance the experience for attendees.
  • Excellent attention to detail, project management and interpersonal & organizational skills.
  • The ability to meet deadlines and shift priorities in a rapidly changing environment.
  • Must be able to work independently with little supervision, but also collaborate in a team setting.
  • Strong oral and written communication skills; strong organizational, teamwork, and customer service skills are essential.
  • Requires a positive individual who is highly professional, motivated, proactive, and helpful, who is able to gain cooperation through expertise, credibility, and building positive working relationships.
  • Appropriate professional appearance, attitude and personality to work effectively with Zoo staff members, guests and the public. Be timely and reliable in attendance and performance.
Working Conditions/Other Requirements
  • Employment is contingent upon successful completion of a post-offer, pre-employment drug & nicotine screen, TB test, and background check.
  • While performing the duties of the job, the incumbent is regularly required to stand, walk, and perform physical labor to assist with event set-up.
  • The candidate may be exposed to outside weather conditions.
  • Must be able to lift/move/carry up to 35 pounds without assistance.
  • Must possess a valid driver's license and be insurable to drive a Zoo vehicle.
  • Ability to work nights/weekends/holidays and long hours, when required for events.
  • Must also have the manual dexterity to use a computer mouse and keyboard.
Position Details: This position is full-time, overtime-exempt, and is eligible for the Zoo's benefit programs for non-union employees. We offer a comprehensive benefits package in support of our employees' Total Well-Being including affordable medical, dental & vision coverage; free mental health counseling and coaching, 401(k) plan with company match; flexible spending accounts; generous paid time off banks; company-paid disability & life insurance; park discounts and free passes.
To apply for this position: Cover letter and resume should be attached to your online application.
We strive to be an organization that is diverse and reflects the fullness of society. With a strongly held value for an organizational culture characterized by inclusion and belonging, we are committed to equity in all we do. We are especially interested in candidates who can contribute to our organization's diversity and who want to walk alongside us in our commitment to inclusion and equity. We are a Queen City Certified/Ellequate Leader in Workplace Equity. Women and minorities are encouraged to apply.

The Cincinnati Zoo & Botanical Garden is an equal opportunity employer

Job Summary

JOB TYPE

Full Time

INDUSTRY

Lending & Credit

SALARY

$66k-102k (estimate)

POST DATE

06/12/2024

EXPIRATION DATE

06/22/2024

WEBSITE

nsnaturalist.org

HEADQUARTERS

Seattle, WA

SIZE

<25

INDUSTRY

Lending & Credit

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The job skills required for Group Sales Manager include Customer Service, Coaching, Pricing, Written Communication, Catering, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Group Sales Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Group Sales Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Group Sales Manager positions, which can be used as a reference in future career path planning. As a Group Sales Manager, it can be promoted into senior positions as an E-commerce Sales Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Group Sales Manager. You can explore the career advancement for a Group Sales Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Group Sales Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Group Sales Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Group Sales Manager job description and responsibilities

They need to consider revenue data for the project of potential sales and create new tactics to be used.

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National accounts sales managers establish reasonable sales targets and develop techniques that would maximize sales staff productivity and efficiency.

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They have to supervise the portfolio of existing clients, develop new business with them, and seek new sales opportunities.

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When helping to make a sale, sales managers must listen and respond to the customer’s needs.

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Sales manager job candidates should gain a clear understanding of the role, and know whether their qualifications make them a good potential employee.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Group Sales Manager jobs

Find the best people for the job.

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Cultivate a high-performance sales culture.

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Measure the team's performance.

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Graduate from an undergraduate degree program.

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A Great Understanding Of Their Team’s Core Job.

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Step 3: View the best colleges and universities for Group Sales Manager.

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