CINPOLIS CAREERS
CINPOLIS USA IS A LEADING WORLD-CLASS CINEMA EXHIBITOR THAT OFFERS GUESTS ENHANCED MOVIE-GOING EXPERIENCES THROUGH ITS "CINPOLIS LUXURY CINEMAS" AND "CINPOLIS" THEATER CONCEPTS.

Join our Team!

AS A CINPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Be the protagonist of your own story by starting your career with Cinpolis
Learn key knowledge of the cinema exhibition industry
Use your skills to progress your career in film and cinema
JOB DESCRIPTION
FLSA STATUS: Exempt
TITLE: Assistant General Manager
DEPARMENT: Operations
LOCATION: Theater
SUPERVISORY RESPONSABILITY YES
REPORTS TO: General Manager
JOB SUMMARY
The Assistant General Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinpolis USA standards of luxury service. The Assistant General Manager is responsible for managing all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, Expediter, and Concessions. Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.
JOB DUTIES
People
Assists the General Manager in hiring hourly and exempt staff; provides on-the-job training, feedback, and coaching sessions
Ensures employee adherence to company policies and procedures in partnership with HRBP
Supervise day-to-day activities of multiple hourly staff members
Maximizes retention by conducting coaching and development sessions through engagement and feedback sessions
Enforce Cinepolis values to other employees
Attend and participate in Regional and Head office meetings and training
Process
Assigns work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
Assists the General Manager with the implementation and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)
Partner with the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)
Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
Manages and supervises the In-Seat Dining process and guest experience
Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
Ensures a safe clean environment for employees and guest to reduce the risk of incident, injury and food handling related issues by following company policy of pre-and operative cleaning
Customer
Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image
Assists with the implementation of SMART plans based on guest feedback for Met Promoter Scores, and guest satisfaction
Proactively addresses guest service complaints and feedback through customer service platform
Financial
Ensures sales and revenues maximizations by managing selling techniques, sales audits sales, and assisting with dynamic showtime management and maximizing box office revenue
Assists with employee's schedule so it is well balanced according to labor budgets and business needs, financially feasible and guest satisfaction driven
Responsible to follow company financial and cash management processes and policies
Other duties as assigned
EDUCATION AND/OR EXPERIENCE
Bachelor's Degree in Hospitality, Management or related field preferred
3-5 years of management experience in high volume entertainment and/or restaurant, with a strongemphasis of Food and Beverage experience
Full-service background, have restaurant knowledge, including inventory and operations
ServSafe, Food Handlers, Alcohol certification required
Availability to work during holidays, nights, and weekends with increased hours during peak times
Standing, walking, lifting, twisting, bending and traversing stairs on a frequent basis
SKILLS
Proven leadership and motivational skills
Displays a professional appearance and is a positive role model within the restaurant and Support office
Strong written and verbal communication skills
Strong decision-making skills
Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendorsor partners
High guest satisfaction expectations and focus
Resourceful problem-solving skills
Self-motivated and results driven
Strong organizational and time management skills with the ability to multitask and delegate projects andtasks simultaneously
Holds self and others accountable to consistently maintain high performance standards
WORKING CONDITIONS/PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.
Cinpolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.