TITLE: Part-Time Front Desk Associate for Two Quaint Hotels in Fairfield County, CT!

TYPE: Part-Time Position Available (7am - 3pm and 3pm - 11pm shifts)

SPECIAL NOTE: We are the opposite of a chain hotel in every way possible. If that is your comfort zone, this would not be the right opportunity for you. We pride ourselves on fostering an entrepreneurial, creative and non-traditional environment where self-motivation and team collaboration optimize our collective performance. You would be joining a close-knit, high energy and over-achieving team of hospitality professionals.

POTENTIAL CAREER PATH: Front Desk Supervisor, Assistant General Manager, General Manager.

POSITION TYPE: This is a part-time position (at least 16 hours a week). Must be available to work evenings and weekends.

COMPANY DESCRIPTION: We own and operate two of the leading hotels—Circle Hotel and Hotel HiHo—in Fairfield County, Connecticut. We seek to optimize hotel assets that are well located, attractively positioned from a product and market perspective, and that can benefit from well capitalized improvements and well supported hotel management. We have re-modeled and re-branded both hotels and our focus is on offering a unique guest experience together with deep community involvement while maintaining consistent, efficiency-focused operations. Our collaborative, team-oriented management structure combines institutional quality operating discipline with a very localized, hands-on approach to create excitement in the local hotel market.

POSITION SUMMARY: We are looking for a dynamic Front Desk Associate whose primary focus will be on helping us ensure top-notch guest satisfaction. We anticipate our highly-motivated Front Desk Associate will have a minimum 1 year of hotel or other highly relevant hospitality experience, and candidates with multiple years’ experience may be given priority. The ideal candidate will be a team player, results oriented and committed to providing an absolutely outstanding guest experience. As we continue to evaluate and deploy new technologies (property management software, guest self-service kiosks, etc.), being comfortable with, if not excited by, using new technologies is preferred.

CORE RESPONSIBILITIES:

• Welcome and greet guests
• Register arriving guests and assign rooms
• Respond promptly and tactfully to any guest issues, always providing excellent service to maintain guest satisfaction
• Take, cancel and change room reservations, including in concert with pricing and promotional guidelines in a dynamic pricing environment
• Process telephone calls
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Provide information about services available in the community
• Arrange services required for guests with special needs
• Process wake-up calls
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Clerical duties (e.g., faxing, filing, photocopying, data entry)
• Availability to work weekends and holidays
• Ensure any irregularities are recorded on the departmental log book and brought to the attention of management

ESSENTIAL SKILLS AND CHARACTERISTICS

• Naturally and always guest oriented
• At least 1 year of experience in a boutique hotel and/or relevant hospitality setting
• Ability to multi-task; must be a self-starter and a great problem solver
• Great communication skills
• Highly organized
• Interested in adapting to new technologies to continually improve time efficiency and effectiveness
• Ability to work well independently with minimal supervision while also being a team-based contributor

OTHER INFORMATION

Please email resume together with a cover letter that summarizes your interest and highlights your unique candidacy. No calls, please.

Job Type: Part-time

Pay: From $17.75 per hour

Expected hours: No less than 16 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person