Description

Essential Responsibilities:

Duties include, but are not limited to:

• Collaborates with the Nurse throughout each shift to determine work assignments and priorities, as well as communicating the status of delegated task completion and outcome of patient data findings

• Oversees and manages the clinical workflow ensuring timely completion of all MA tasks.

• Responsible for timely, efficient, and safe completion of triage messages.

• Manages the walk-in workflow ensuring efficient patient cycle time

• Serves as a trainer and mentor for new Medical Assistants. Trains and orients Medical Assistants in back office procedures and duties.

• Ensures training checklists are completed and the proficiency of all Medical Assistant functions is in accordance to CTC standards

• Maintains timely, ongoing verbal communication in order to assure good care of patients and the effective running of the clinic.

• Utilizes methods to increase provider efficiency, continuity of care, and access for patients

• Monitors front and back office to assure standardization and adherence to processes and procedures.

• Collaborates with Medical Director and Healthcare Administrator to improve customer service, quality of care and make suggestions for process improvements

• Is a resource and main point of contact for patient triaging for Medical Assistants and Patient Service Representatives in the absence of the Nurse

• Responsible for collecting, collating and entering required data and information into the applicable database or format in an accurate and timely manner

• Treats each patient in a manner that preserves and supports patient confidentiality, patient rights, and patient dignity

• Checks inventories on a weekly basis, orders and stocks supplies

• Assists any patient with personal hygiene as needed

• Assures a clean, orderly, and functional work environment

• Assists with administrative tasks as needed i.e. copying, faxing and filing

• Phone coverage and triage of calls when necessary

• Performs other duties as required

Qualifications

Qualifications:

Basic Knowledge/Skills:

• Knowledge of medical terminology
• Completion of an approved Medical Assistant training course
• Able to obtain vital signs accurately
• Ability to use personal computer for recording patient data /history
• Proficient in reading and writing skills in English
• Excellent communication and customer service skills
• Ability to work in a fast-paced, challenging environment
• Demonstrated interest in working with an underserved population

Experience

• 5 years of MA experience.
• Certificate in Medical Assistant or Registered required
• High school diploma or GED required
• Bi-lingual communicative skills preferred
• CPR/BLS certification
• Requires a current Arizona state driver’s license