Job Description: Customer Service Manager

Circuits West is a leading printed circuit board manufacturing and assembly company in the medical and defense industries.

Circuits West offers individuals the opportunity to utilize their skills to enhance the growth of the company. Circuits West promotes a culture that excels in customer service, rewards risk-taking and allows the employees to be open to exciting new opportunities. The company takes pride in their “Can do Attitude” by providing top of the line service and going above and beyond for their customers.

Responsibilities and Duties:

• Negotiate and follow up on sales quotations to secure and book job orders.
• Address, resolve and communicate customer issues concerning manufacturability of products.
• Complete error free order entry into pre-established software and systems.
• Track job orders from booking to product release.
• Understand and maintain database of records for backlog reconciliation.
• Efficiently resolve issues with front end engineering to insure product releases are accurate and timely.
• Communicate with manufacturing departments to resolve on time delivery and quality issues.
• Maintain complete and accurate customer contact information.
• Set forth to meet and achieve daily goals.
• Responsible for providing and interpreting reports on sales activities and objective measurements.
• Develop and maintain an organized work area
• Balance workload to meet goals

Requirements:

• Strong attention to detail and ability to maintain focus and accuracy while performing highly detailed work.
• Ability to produce quality work under pressure.
• Strong communication skills in English-verbal & written, planning, and organizational skills.
• Ability to work effectively with all levels of the organization.
• Due to ITAR requirements, applicants must be a US Citizen or Permanent Resident

Education:

· High School Diploma or equivalent

· Associates or bachelor’s degree strongly preferred.

Experience:

· Prior experience in customer service 3-5 years.

· Prior experience working within printed circuit board (PCB) or electronics manufacturing environments.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 3 years (Required)

Work Location: In person