POSITION RESPONSIBILITIES/DUTIES:

• Supervise daily operational functions of the front desk consistent with the strategic plan and vision for the department, division, and property
• Train and direct the hotel’s front desk staff
• Create a work environment that promotes teamwork, recognition and mutual respect
• Ensure guests are treated courteously, complaints and problems resolved, and requests for special services carried out by monitoring staff with customer interaction.
• Ensure expected standards are met for the Front Desk department
• Maintain steady movement of the line by ensuring all staff members are at their assigned window/station
• Perform clerk duties as needed
• Ensure all guests and employees are treated with mutual respect
• Respond to emergency situations accordingly
• Perform other job related duties as requested

Qualifications:

• Proficient knowledge of Microsoft Work, Excel, and Outlook
• Excellent customer service skills
• Maintain a professional, neat and well-groomed appearance, adhering to Circus-Circus standards
• Work varied shifts, including weekends and holidays
• Ability to operate office equipment such as, telephones, copiers, fax machines, etc.
• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.

Required:

• Minimum of one (1) year Front Desk experience
• High School diploma or equivalent
• Proof of eligibility to work in the United States
• Requires mobility to move throughout the hotel
• Must be able to stand for prolonged periods of time

Preferred:

• Knowledge of Collective Bargaining agreement
• Bachelor’s Degree
• Second Language
• Previous experience working in a similar resort setting.