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Loan Service Call Center Representative
The company provides loan servicing for mortgage loans with compliance requirements secured by commercial multi-family and single-family dwellings, including houses, condominiums, townhouses, and co-op units. Most of these loans are public funding from local government general funds and HUD’s HOME, DDBG, or other programs.
The position is responsible for positively interacting with loan borrowers. The Representative provides information about individual and multi-family loans, responds to customer complaints and inquiries, and processes other loan requests. The individual will interact with customers positively, confidently, and congenially. Responsibilities also include completing the required tasks within the desired deadlines daily, weekly, monthly, and annual. Individuals must be results-oriented, organized, display excellent customer service and communication skills, and work well in an environment with firm deadlines. This person may also be required to research and prepare reports regarding general business and projects.
Qualifications:
Technical troubleshooting experience and an understanding of Windows-based PC hardware and Software.
Ability to work in a fast-paced environment
Ability to navigate multiple internet-based applications simultaneously
Excellent verbal and written communication skills
Monday – Friday 8:30 am to 5:0 pm ET with a 30-minute lunch and two15 15-minute breaks.
## Requirements
- Proficiency in English; multilingual abilities are a plus, especially in Spanish
- Strong communication skills with the ability to effectively communicate over the phone
- Previous experience in customer service or a call center environment is beneficial
- Ability to handle high call volumes while maintaining professionalism
Job Type: Full-time
Pay: $18.50 - $21.50 per hour
Benefits:
Schedule:
Experience:
Language:
Ability to Commute:
Work Location: In person
Full Time
$40k-52k (estimate)
07/27/2024
07/28/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Communication Skills, Written Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.