The North American Product Development and Strategy Team is looking to add to its current ETF team. The Securities Services business is a growing business line, and ETFs are a major driver of that growth. As we look to grow the business, we are looking to augment the team with a highly skilled professional in the ETF space. The Product Development and Strategy team will play a key role in the future success of the Securities Services business.

Key responsibilities

• Work collaboratively with other members of the team to further enhance the ETF platform

• Take ownership of the platform developments and be accountable for its success

• Ensuring completeness and signoff of BRD/FRD/and Test plans for tech builds

• Ensure completeness of operational testing and rollout of new features

• Work with operations and technology to develop a global operating model

• Create and promote the use of standardized processes across regions

• Help develop Level 1,2,3 support to accommodate 24x7 work cycle

• Ensure operations has proper handoffs of responsibilities built into their workflows

• Assist in definition of roles and responsibilities to be done in local jurisdictions

• Stay abreast of local and regulatory requirements within the ETF servicing sector

• A subject matter expert (SME) on ETFs and industry related topics.

• Partner with Product Development and Operations on implementation planning, process changes, process improvements

• Partner with business analysts on strategic and tactical projects including business requirements, project management, coordination and escalation, and quality assurance testing review.

• Responsible for the maintenance of policies, system documentation and procedures, maintaining and enhancing controls, interacting with internal audit and product risk, and mitigating risks.

Preferred Qualifications

• Experience in Custody and Funds with an emphasis on ETFs preferred.

• Previous experience in project management /certification (Agile, Scrum, Waterfall) is a plus

• Be able to critically analyze processes to identify issues, root causes and corrective actions

• A delivery-focused approach with a high level of attention to detail

• Tenacity – must have demonstrable ability to overcome ambiguity and obstacles

• Able to absorb new information quickly and understand different business areas and technologies

• Able to successfully multi-task across tactical and strategic initiatives

• Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker

• Knowledge of and experience with ETFs and industry related topics

• Experience managing strategic initiatives and experience in any traditional investment products

• Strong judgment in prioritizing, evaluating and sharing information as appropriate, and determining issues requiring escalation

• Ability to work independently, often on multiple assignments concurrently, while adhering to deadlines and the group’s standards

• Strong interpersonal, collaborative and team skills including ability to work with third parties and key stakeholders

Basic Qualifications

• Bachelor’s degree

• 5-8 years of relevant experience.

• Excellent communication and relationship-building skills

• Experience in accounting or related field.

• Previous supervisory experience a plus

• Demonstrated leadership and project management skills.

• Consistently demonstrates clear and concise written and verbal communication.

• Demonstrated Subject Matter Expert (SME) knowledge in related area.

• Proficiency in MS Office applications such as Word, PowerPoint, Excel, Visio

• Able to manage time effectively, prioritize and escalate appropriately

Education:

• Bachelor’s degree/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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