The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. Must have a good understanding of Product Ownership, Project Management, and Data Governance. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

This position is in Enterprise Risk Management (ERM) Data and Technology (D&T). This position will support application, data and governance for the enterprise across all lines of defense.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
• Define and manage Enterprise Risk Management (ERM) Products, liaise with stakeholders and technology partners
• Responsible for oversight and execution of critical ERM Initiatives as a Program/Project manager, with required SME input
• Define and manage Enterprise Risk Data Strategy including but not limited to performing data analysis to derive insights that can be used for effective identification and management of Operational Risk
• Develop and maintain strong relationships with senior stakeholders across multiple organizations (internal and external)
• Define Scope, Strategy and Success criteria for Enterprise Risk Transformation Programs
• Identify risks, issues and critical interdependencies across programs/initiatives
• Elicit, analyze, communicate, plan, manage, validate, and prioritize business requirements. Manage Book of Work execution for Risk Applications in the capacity of Product Owner
• Excellent verbal and written communication skills with the ability to communicate business requirements to a broad range of technical, non-technical, diverse stakeholders and team members. Exceptional interpersonal and partnership skills and the ability to positively influence outcomes, particularly in difficult matters
• Thorough knowledge and understanding of System Development Life Cycle (SDLC) and Agile development
• Manage adherence with all Citi Internal Processes including but not limited to creating and managing documentation that can evidence adherence
• Provide Execution and Oversight support for Transformation Programs including effective Independent Challenge
• Manage all program/project execution artifacts required for Business Completion and IA Validation of regulatory milestones and deliverables
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Execution ownership of ERM assigned Consent Order RBCM (Regulatory Business Milestones)
• Ownership, Execution, Delivery of ERM owned Programs/ Projects
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
• Collaborates to resolve any issues which fall within the terms of the contract.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in product program governance and risk management framework.
• Skills in risk management, IT security, data privacy, business analysis, data, analytics, databases, data quality are desired; experience in database tools, Tableau, Power BI, visualization is a bonus
• Strong team player with excellent work ethics, attention to details and accuracy
• Quick learner with strong communication, organizational & interpersonal skills with the ability to work with counterparts in various areas in the organization.
• Should have Excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
• Good understanding of Enterprise Risk Management and Operational Risk Management with some basic understanding of Financial Models
• Knowledge of Data Governance and Strategy a plus

Education:

• Bachelor’s/University degree required, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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