The Banking and International Operational Risk Officer is a strategic operational risk coverage professional within CBNA and Global Capabilities Execution Team under Banking and International ORM. This officer will work with other coverage officers on the team to provide Operational Risk coverage for CBNA and NAM, including CBNA Consolidated, CBNA Governance Group, NAM and Canada. The CBNA and NAM coverage team is expected to stay abreast of the internal and external operating and control environment that impacts CBNA and NAM, develop and maintain the operational risk profile for the coverage areas, provide input and challenge to the business execution of ORM framework, and produce ORM independent assessment and assurance as required.

 
Responsibilities:

• Oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Serves as a subject matter expert for all performance issues that surface.
• Issues Management [Key Performance Indicator (KPI)/ Key Risk Indicator (KRI)/Corrective Action Plans]
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources.
• Operational Risk and/or other non-Financial Risk experience
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Must be able to address and resolve conflict while maintaining relationships. Ability to effectively communicate complex topics to a broad audience.
• Detailed oriented with analytical skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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