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The Payments Business Manager, Director is a senior level position responsible for accomplishing results through the partnership and collaboration within the Payments Business Management Team and across the Payments Business. The team is critical in supporting the organizations strategic goals, and administrative activities that cut across the Global Payments business. These tasks may include tracking adherence to performance management goals, expense management and headcount initiatives, coordination of strategy related activities.

This role will report to the Global Payments Business Management and Core Modernization Head and will require strong management skills, leadership abilities, exceptional communication skills, administrative experience, and a strong focus on execution. The Business Manager will manage multiple priorities on a day-to-day basis and must be able to respond quickly on time-sensitive deliverables. This role will provide the candidate a comprehensive view of Global Payments and its key priorities. More specifically, responsibilities include:

Responsibilities:

• Assist the head of Payments business management in shaping and executing organizational strategy.
• Work in close partnership with Payments CFO and Business Management head to build out the Operating plan for Payment’s strategy and managing oversight along with the Payments ExCo, as well as financial forecast activities.
• Work in partnership with Sales organizations to understand sales moment, ramp, losses and win analysis to help drive future strategic investments and focus.
• Responsible for coordinating the preparation of material that Global Payments Head and Payments Exco require in key forums including Payments Townhalls agenda and coordination, internal and external Business reviews and presentations, Quarterly All Hands meetings, etc.
• Partner with Business, Function and Cluster Heads to progress Payments-wide strategic priorities, such as headcount, budget, and performance management; and improvements in client experience and employee engagement.
• Collaborate with key stakeholders to align on best practices and continue to refine processes to support ongoing business management activities and increase efficiency.
• Support Ongoing analysis of Financials, expenses and drivers to highlight any gaps vs. the strategic priorities for Payments to the Business Management Lead and COO office management team.
• Any other Ad hoc deliverables in relation to reviews, reporting or initiatives critical to the overall business strategy.
• Partner with local and regional business management team to ensure alignment of business goals.
• Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
• Communicate business knowledge, product knowledge, and requirements to business and internal support functions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10-15 years of experience in financial markets business or business support
• Strong Financial background with the ability to fully evaluate revenue and expense models, and drive programs of work focus on identifying opportunities to increase/reduce as appropriate.
• Experience with Citi Businesses, specifically TTS or Securities Services preferred.
• Demonstrated expertise of Microsoft Office product suite; basic macro coding experience and proficiency in Microsoft Access and PowerPoint preferred.
• Consistently demonstrates exceptional written and verbal communication skills.
• Ability to prioritize and multi-task a wide range of issues and deliver on commitments within tight deadlines.
• Excellent analytical skills with attention to details
• Strong work ethic: positive attitude and willingness / ability to pick up work quickly when and where needed.
• Adeptness at quickly synthesizing and distilling complex information; ability to problem solve.
• Strategic and project management capabilities coupled with strong analytic and financial acumen.
• Excellent interpersonal skills; highly organized; close attention to detail.
• Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas.
• Discretion and sound judgement. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy.

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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