The U.S. Personal Banking (USPB) Chief Operating Office Business Execution team is focused on strategic growth and operational excellence across the USPB franchise. This highly visible team drives a broad portfolio of strategic initiatives and business management activities ranging from growth strategy, digital transformation, expense productivity, talent and performance management, and operating model efficiency. Initiatives are typically team-based and include heavy interaction and collaboration with business / functional heads and their teams. The team is composed of top performers from top strategy consulting firms and other internal Citi groups.

The successful candidate for this position will work as an individual contributor within a small team. The position presents an excellent opportunity for the successful candidate to:

• Be exposed to and influence the agendas of senior management
• Build knowledge and experience within a variety of businesses and functions in Personal Banking
• Build relationship and network with leaders across the personal bank

Responsibilities:

• Lead analysis and delivery of critical strategic initiatives and business transformation priorities across and in collaboration with stakeholders across USPB, Finance, and Technology
• Support COO leadership team to scope, mobilize, and deliver USPB initiatives across growth strategy, operating model, expenses, etc. to address pain points, and articulate value opportunities
• Lead end to end project execution: developing the plan, articulating the problem, analyzing root causes, developing business case and solutions, and communicating project results
• Analyze and interpret market, competitor, operational and financial data to identify trends and derive insights, model what-if scenarios, and develop recommendations to inform decision-making
• Collaborate with cross-functional stakeholders to track and measure initiative progress; identify, design, and operationalize tools where appropriate to streamline ongoing progress updates
• Drive development of CEO and executive leadership updates
• Mentor junior staff and facilitate career development

Qualifications:

• 6-10 years experience in process engineering.
• Critical thinking and problem solving skills.
• Bias for action; track record of driving parts of large scale transformations and/or implementation of high-impact initiatives.
• Well-versed in a range of problem solving approaches and capable of optimizing techniques to yield the best results.
• Knowledge of the financial service industry and technology organizations.
• Ability to travel a proportion of the time.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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