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_We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open_ _position_ _you see is right for you, we encourage you to apply!_

_Our people make all the difference in our success._

Enterprise Excellence (EE) is a group within the Operations and Technology (O&T) organization that designs solutions to enhance transparency, empowers Operations and Functions to improve processes and evolves the organization through continuous improvement and simplification. The organization is responsible for defining, deploying and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization and improves process health.

The **User Experience Lead Analyst** is a senior level role significantly contributing to the research, analysis, and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.

The UX Design Groups primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients needs.

**Responsibilities:**

Lead meetings with users, clients, product sponsors and technology to understand project requirements

Plan and perform UX research, define IA, user journeys, and create personas

Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics

Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions

Perform relevant testing to validate and inform design decisions

Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite

Apply a positive and constructive attitude to all feedback

Use and contribute to the approved design system

Contribute to design standards and best practices

Perform detailed handover to development teams, ensuring they have all they need to implement the designs

Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed

Keep up to date with the latest UX practices, innovations, and tools

Ensure all designs comply with ADA/WCAG standards for accessibility

Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed

Help to train, support, and develop junior team members

Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve

Contribute to the wider UX community of practice

Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these.

Promote the value of UX within the wider organization

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

**Qualifications:**

6 - 10 years of relevant experience

Strong attention to detail & analytical skills

Significant experience on complex, enterprise-scale design projects

Excellent communication and presentation skills

Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.

Experience in using/creating design systems

Experience using design systems Keen interest in, or knowledge of, banking or finance

HTML/CSS Development Skills Participation in external UX groups or communities

**Education:**

Bachelors/University degree, Masters degree preferred

At least one formal UX Qualification

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**Job Family Group:**

Project and Program Management

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**Job Family:**

Program Management

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**Time Type:**

Full time

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**Primary Location:**

Tampa Florida United States

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**Primary Location Full Time Salary Range:**

$103,920.00 - $155,880.00

In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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**Anticipated Posting Close Date:**

May 13, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.