Operations is a collection of businesses that provide core support functions to Citis banking businesses. Through the centralization of these services, Operations ensures a consistent approach to its shared services and plays a central role in driving consistency and value for the firm as well as its clients. It provides a foundation for infrastructure, processes, and people that enable Citi to achieve its day-to-day operational and its long-term growth goals while focusing on best on class delivery of items such as fraud management and financial and human resources shared services. The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Significant impact on the area through complex deliverables. Provides advice and counsel related to the operations of the business.

**Responsibilities:**

Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.

_Responsible for the strengthening of the control environment for the business group supported._

_Lead the Implementation of Operational Risk Management policy and work with business process owners to ensure consistent implementation within functions._

_Manage the delivery of operational risk assessment results and design strong business metrics that provide line of sight to business control performance._

_Analyze results to provide trending and feedback loop for management oversight, applicable deep dives and input to change management of MCA processes_

_Partner with risk officers for driving issue mitigation of significant operational breaks, identification of root cause, providing recommendations for future prevention; providing governance to ensure remediation and improvements._

_Partner with Global Functions, including Independent ORM, Risk, Compliance, Audit and Legal to identify and mitigate cross business risks._

_Possess subject matter expertise to focus on a standardized approach across the inventory._

_Responsible for driving consistency in the application of taxonomy, alignment with regulations and policies, and accuracy of risk description._

_Ability to lead multiple programs of work and manage alignment to the risk management framework._

_Lead initiatives for automation of MCA processes including simplification/mapping._

_Develop training materials for correct and consistent process adherence_

_Drive common Risk & Control technical solutions across OPERATIONS Businesses._

_Coordinate the central management of ORM challenges_

_Support large scale risk and/or projects that span multiple OPERATIONS Businesses, including project ideation, business requirements, testing, implementation, and validation_

_Update and manage policies, standards, procedures and guidelines; socialize with multiple stakeholders across multiple businesses; bring disparate policies, standards, procedures and guidelines to a common state_

**Qualifications:**

6-10 years of experience.

MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5 years experience in financial services.

Consistently demonstrates clear and concise written and verbal communication skills

Effective organizational influencing skills required.

_Experience with Citi Risk & Control and the ability to leverage that experience to drive MCA functionality and reporting improvements_

_Demonstrates capacity to work in highly pressured & fluid environments_

_Prior change management experience with proven ability to lead cross-functional teams in the execution of strategic projects_

_Detail oriented with strong organization and project management skills_

_Demonstrated ability to negotiate internally with diverse stakeholders and drive accountability and ownership with key business partners and process owners_

_Strong relationship management skills with ability to deepen relationships and build partnerships across the OPERATIONS Businesses and key support areas like Audit, Compliance, Control, Independent Risk, and Legal to ensure franchise and other key risks and needs are considered_

_Proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the OPERATIONS Businesses_

_Ability to create and facilitate project governance routines to remove roadblocks, facilitate decision-making and drive strategic initiatives across functions_

_Self-motivated with a passion for establishing and maintaining a culture of control within the business_

_Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests_

_Continuous improvement mind-set assess impact of actions and adjust as needed; simplify and standardize at every opportunity_

_Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth_

_Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls_

_Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge_

_Be comfortable communicating reality both positive and negative - honestly, openly, and directly_

**Education:**

Bachelor's/University degree, Master's degree preferred.

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**Job Family Group:**

Risk Management

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**Job Family:**

Business Risk & Control

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**Time Type:**

Full time

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**Primary Location:**

Tampa Florida United States

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**Primary Location Full Time Salary Range:**

$103,920.00 - $155,880.00

In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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**Anticipated Posting Close Date:**

Jun 28, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.