2 Card Services Specialist Jobs in Wales, FL
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Card Services Specialist
$40k-54k (estimate)
Full Time | Banking
3 Weeks Ago
Citizens Bank and Trust Company is Hiring a Card Services Specialist Near Wales, FL
Job DescriptionCitizens Bank & TrustPosition Description POSITION TITLE: Card Services SpecialistDEPARTMENT: Deposit Operations (Research and Recon Team)CLASSIFICATION: Non-Exempt
REPORTING RELATIONSHIPPOSITION REPORTS TO: Research and Recon Team Lead / Deposit Operations DirectorOSITIONS SUPERVISED: NonePosition SummaryThe position of the Card Services Specialist is primarily responsible for processing Cardholder disputes in compliance with Regulation E guidelines, which includes the handling of cases from initiation to the finalization. This includes the tracking and posting of the funds either by providing provisional credit to the customer’s account, processing the money flow through the Shazam system and balancing the GL’s and DDA accounts associated for those purposes. Additionally, the Card Services Specialist will also process, and respond, to Zelle disputes in accordance with Zelle Fraud reporting requirements and Regulation E when applicable. The Card Services Specialist will support the other duties as assigned for the Research and Reconciliation Team.
Essential Duties & Responsibilities Responsible for the intake, logging, and evaluation of Cardholder Disputes, reviewing the forms for accuracy and the Shazam system to determine whether chargeback rights are available.
WORK ENVIRONMENTThis position is located in a cubicle environment detached from the official bank location. Specialist in this role should be accustomed to a professional business office environment in manner and dress. They should demonstrate excellent human relations skills with customers and bank employees and must be willing to participate as a team member.
Compliance With Regulatory RequirementsEach associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable Citizens Bank & Trust programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.
Equal Opportunity Employer/Affirmative Action & E-Verify Employer/Drug Free WorkplaceBest Places to Work EmployerCompany DescriptionCitizens Bank & Trust is a full-service financial institution, with a wide range of account and loan products tailored to fit any customers needs. Additionally, we offer the most experienced group of wealth management, trust and private banking professionals in the market to assist you. Our customers and employees are our greatest asset.
Citizens Bank & Trust is a full-service financial institution, with a wide range of account and loan products tailored to fit any customers needs. Additionally, we offer the most experienced group of wealth management, trust and private banking professionals in the market to assist you. Our customers and employees are our greatest asset.
REPORTING RELATIONSHIPPOSITION REPORTS TO: Research and Recon Team Lead / Deposit Operations DirectorOSITIONS SUPERVISED: NonePosition SummaryThe position of the Card Services Specialist is primarily responsible for processing Cardholder disputes in compliance with Regulation E guidelines, which includes the handling of cases from initiation to the finalization. This includes the tracking and posting of the funds either by providing provisional credit to the customer’s account, processing the money flow through the Shazam system and balancing the GL’s and DDA accounts associated for those purposes. Additionally, the Card Services Specialist will also process, and respond, to Zelle disputes in accordance with Zelle Fraud reporting requirements and Regulation E when applicable. The Card Services Specialist will support the other duties as assigned for the Research and Reconciliation Team.
Essential Duties & Responsibilities Responsible for the intake, logging, and evaluation of Cardholder Disputes, reviewing the forms for accuracy and the Shazam system to determine whether chargeback rights are available.
- Following Reg E guidelines for the required timing of provisional credit, required correspondence, for Cardholder and Zelle Disputes
- Responding to dispute cases submitted by other institutions through the Zelle Early Warning site and reporting fraud scams via the Jack Henry Paycenter Portal as required by Zelle.
- Processing Subpoena fulfillment and logging them for BSA review.
- Processing Levies, Garnishments, Notice of Freeze as well as other legal documentation as required.
- Reconciliation of Internal Checking and General Ledger Accounts
- ATM Balancing
- Zelle Settlement Balancing
- Support for the Branches and internal customers via the ticketing system platform
- Processing branch cash orders and shipments from the Federal Reserve site
- Processing foreign checks and balancing our account with our correspondent partner FNBB
- Reconciling our account and general ledger with the Federal Reserve
- Processing and logging DNE and Reclamation notifications and returning funds as required
- Assist with annual Escheatment.
- Perform customer research and tax corrections.
- Other duties as assigned
- Strong analytical and reading comprehension skills
- Must be well organized and have good attention to detail
- Must have excellent verbal and written communication skills
- Must have problem solving and time management skills
- Ability to work as a team, be self-motivated and productive in a consistently evolving environment
- Experience: Prior banking experience is preferred
- Certifications/Knowledge: Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook and or other applicable software
WORK ENVIRONMENTThis position is located in a cubicle environment detached from the official bank location. Specialist in this role should be accustomed to a professional business office environment in manner and dress. They should demonstrate excellent human relations skills with customers and bank employees and must be willing to participate as a team member.
Compliance With Regulatory RequirementsEach associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable Citizens Bank & Trust programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.
Equal Opportunity Employer/Affirmative Action & E-Verify Employer/Drug Free WorkplaceBest Places to Work EmployerCompany DescriptionCitizens Bank & Trust is a full-service financial institution, with a wide range of account and loan products tailored to fit any customers needs. Additionally, we offer the most experienced group of wealth management, trust and private banking professionals in the market to assist you. Our customers and employees are our greatest asset.
Citizens Bank & Trust is a full-service financial institution, with a wide range of account and loan products tailored to fit any customers needs. Additionally, we offer the most experienced group of wealth management, trust and private banking professionals in the market to assist you. Our customers and employees are our greatest asset.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Banking
SALARY
$40k-54k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
07/31/2024
WEBSITE
cbtva.com
HEADQUARTERS
BLACKSTONE, VA
SIZE
100 - 200
FOUNDED
1873
TYPE
Public
CEO
JOSEPH BORGERING
REVENUE
$10M - $50M
INDUSTRY
Banking
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