Description
At Citizens, we're more than a bank and as a part of our team you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the First Line Risk Senior Manager, you will represent the first line of defense and identify and mitigate potential risks through the identification, management, and mitigation of the risk and controls environment. You will serve as a liaison, interfacing with business partners to drive meaningful reductions in risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be responsible for proactively reviewing, analyzing, and identifying emerging risks, escalating to the Senior Director/Director of First Line Risk where appropriate. You will work with the Senior Director/Director to adhere to internal governance processes and controls for existing and new risk strategies and provide suggestion for remediation. You will lead change control efforts to ensure impacts are appropriately assessed, documented, and implemented. You will work closely with Compliance officers to ensure that your team is up to date and in compliance with all applicable regulatory requirements. You will play a key role in determining how compliance matters are handled. You will also work with the First Line Risk Manager to initiate investigations into control failures and related issues. Additionally, this role will have some oversight of pilot programs, products, and strategies. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally!
Primary responsibilities include

• Reviews current policies and procedures to identify process gaps and opportunities for improvement.
• Retail Non-Deposit Investment Products (RNDIP) Committee: Set the agenda and coordinate the collection of meeting material and create presentation and appendix. Prepare meeting minutes, Chair Report for the CORC and maintain current version of Program Management Statement, Terms of Reference and Policy in alignment with OCC Guidelines.
  • Produce Risk Score and AUM Concentration Report for the Top 10 Life Insurance Companies that are on CSI's Sales Platform for Fixed and Indexed Annuities. Present quarterly results to APC Sub-Committee, APC and NDIP for risk oversight.
• Trust Committee: Set the agenda and coordinate collection of meeting material and create presentation and appendix. Prepare meeting minutes, Chair Report for the CORC and the Chief Risk Officer (CRO) Report. Annual update to Terms of Reference and ad-hoc requests from regulatory agencies.
• Product Boards: Acts as standing Invitee in Approved Product Committee (APC), Trust Administration Committee (TAC) and Wealth Management Operational Due Diligence *WMODDD) to track decisions being made and to support the RNDIP and Trust Committee agendas. Read the minutes of Product Boards and provide feedback to ensure that they are written in alignment with good governance standards.
• Monthly Risk Forum: Develop monthly Business Line risk forum material that is presented in meeting with Senor Management for each Business Line (Wealth, Consumer Lending and Consumer Operations). Responsibilities include creation of agenda, preparation of discussion material and coordination with other data providers. Ensure meeting material is accurate and of high quality to support effective discussion and decision making.
• Divisional Risk Committee: Update the Wealth BCO Package with inclusion of Risk Highlights, Risk Appetite and Central Testing commentary for Wealth, Consumer Lending and Consumer Operations business units.
• Issue Management: Ensure timely identification, mitigation, and remediation of regulatory, audit, and other control issues. Conduct Wealth Risk team meeting for discussion of open issues to determine issues on track or potential past due.
• Risk Appetite Metrics: Support the annual refresh and on-going improvements to risk metrics effectively measure the effectiveness of business line control environment.
• Sales Performance Management (SPM) - Risk Manager: Responsible for on-going activities as Risk Manager. This includes coordination of quarterly control assessments, maintaining up to date info on EUDA, Systems and Applications in GRC, attending routine business line meeting, acting as liaison for Internal Audit and Exam requests and reviewing annual updates to incentive compensation plans. Coordinate with SPM to address action plans for the three audit issues (includes routine meeting to ensure SPM stays on track and the validation of evidence provided to close action plans. Enter issue status update into GRC monthly).

Qualifications:

• 6 years experience in Risk Management, Audit, or Compliance
• Prior experience implementing and supporting enterprise-wide Risk programs
• Experience with Governance, Risk Management, and Compliance (GRC) platforms
• Extensive experience managing projects including planning, implementation, and reporting
• Knowledge and understanding of regulatory and legislative guidelines
• Demonstrated interpersonal relationship building and team facilitation skills
• Proven leadership skills
• Ability to work in a fast-paced environment with competing priorities
• Excellent communications skills, both written and verbal

Education:

• Bachelor's Degree OR at least 5 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD)
• Preferred (not required) Certifications or Licenses: ABA CRCM, FINRA Series 7 or 24

Hours & Work Schedule Hybrid 3 days in the office, 2 remote:

• Hours per Week: 40
• Work Schedule: M-F

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Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family statparenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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