Job Description
ABOUT our Special Investigations Unit (SIU):
Financial responsibilities drive Citizens' Special Investigations Unit's (SIU) commitment to finding ways to more quickly identify and more effectively fight insurance fraud. To do this, Citizens' SIU is committed to building the strongest, most innovative, and most talented investigative and analytical teams. This requires that we recruit high achievers who thrive in an environment that emphasizes individuality, respect, growth, and ownership, and where the best ideas-even if new or untried-are the ones that make it to the top. As a part of the Citizens' SIU team, you will be recognized and rewarded for your talents and outstanding performance, dedication, and loyalty.
Citizens' SIU is currently looking for an SIU Senior Analyst to join our Data Analytics team. The Data Analytics team leverages cutting-edge analytic software, discovers, and communicates meaningful patterns in data with the purpose of drawing conclusions to make informed investigative actions and management decisions. SIU Analysts support basic and major investigations that span all aspects of insurance operations (i.e., claims, underwriting, vendor relations, and agent services), in support of the identification and investigation of suspicious property insurance claims and policies, and act as a resource for senior leadership. The ideal candidate is an independent self-starter with intermediate to advanced SQL experience, strong experience working with Power BI, and analytical experience who will thrive in an innovative, collaborative environment. The position is in the Jacksonville office with the potential for occasional overnight travel.
POSITION DESCRIPTION:
This position's primary purpose is to lead the efforts in the detection of fraud impacting Citizens' claims and policies by providing independent and objective data gathering, reconciling, and visual analyses. Design, code, conduct, test, debug and conduct studies and analyzes the data to assist with the fraud detection processes.
ESSENTIAL FUNCTIONS:

• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies
• Conducts data gathering assignments; Plans, designs and develops ad hoc query and data mining of insurance claims, policy, agency and payment records using available tools and internal data warehouse, including quality assurance of data.
• Reconcile, interpret and analyze moderate to highly complex internal and external data sets to support decision making and detect potential fraudulent trends and patterns involving Citizens' claims and policies.
• Summarizes and provides independent and objective appraisals of analytical findings using innovative and high-quality data visualization and presents recommendations of results to individual contributors and management.
• Collaborates with business units across the enterprise and self-initiates designs and implements statistical/predictive models and uses cutting edge algorithms to assist with detection of potentially fraudulent activity.
• Participates in the creation and delivery of fraud awareness training to Citizens' employees, business partners and other stakeholders as necessary to facilitate the identification and referral of potentially fraudulent insurance acts to SIU.
• Researches, evaluates and recommends business solutions that may include software procurement, internal application development and changes to the scope of vendor services.
• May coach, advise, counsel or train less experienced staff; may also direct the work and activities of others, provide input in the Performance Management goal setting and review process.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Advanced SQL query and or advanced knowledge with one of the programming languages like Python, R and proficiency in any one of the reporting tools like Power BI, Tableau, etc.
• Good knowledge of software engineering life cycle, principles, practices and ability to review programming code and identify issues, troubleshoot code to identify defects and root cause.
• Demonstrated knowledge of IT audit, data analytics, as well as investigation processes and methodologies.
• Solid understanding of Enterprise Software Development and maintenance.
• Identify and resolve issues and identify solutions, utilizing comprehensive analytical skills and demonstrating attention to detail.
• Advanced levels of demonstrated analytical and problem-solving skills.
• Ability to work independently and take initiative and to interact with all levels of management.
• Advanced Project Management skills.
• Ability to communicate highly technical topics to non-technical insurance professionals. Ability to resolve conflicts and create rapport with business partners.
• Advanced Microsoft Office Suite skills.
• Advanced quantitative, analytical, data-analytics and data mining skills, problem solving, negotiation and organizational skills.
• Knowledge of software life cycle, design, implementation and deployment, including object-oriented programming concepts.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diplomq or the equivalent
• Bachelor's Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years

AND

• 6 years of experience quantitatively analyzing detailed data and/or data analytics, data warehousing or data mining knowledge of advanced statistical techniques and concepts.

PREFERRED QUALIFICATIONS:

• Advanced proficiency with SQL query, programming language and expertise with one of the reporting tools.
• Advanced proficiency with Visualization tools such as Power BI, Tableau.
• Knowledge and experience in statistical and data mining techniques, querying databases and visualizing/presenting data for stakeholders.
• 7 or more years of experience quantitatively analyzing detailed data and/or programming experience in the Property Insurance Industry.
• Demonstrated problem solving skills.
• Master's degree in quantitative field such as Statistics, Economics, Engineering, Actuarial Science or related field or Master's degree in Information Technology.

PHYSICAL REQUIREMENTS:
Requires the ability to sit for long periods of time listen and converse over the telephone and frequently type on a computer (4 or more hours per day).
Citizens is Proud to be an Equal Opportunity Employer.
Visa Sponsorship is NOT available for this position.
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About Us
Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.
Citizens' mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market. We stand proudly by our values of being Committed, Accountable, Responsive and Empowered.
At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!
About the Team
We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!
•Retirement savings plan with a generous company match
•Medical, dental and vision coverage
•Company Paid employee basic life insurance and short-term disability.
•Generous paid time off: vacation, sick and holiday leave
•Employee Assistance and Wellness Programs
•Tuition reimbursement
•Professional and leadership development opportunities
•Company Paid Parking
•Employee recognition programs
•Relocation assistance (where applicable)
•Community and volunteering opportunities
•Casual dress
Citizens is proud to be an Equal Opportunity Employer.