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Business Systems Analyst
Citizens Boston, MA
$85k-105k (estimate)
Full Time | Business Services 3 Weeks Ago
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Citizens is Hiring a Business Systems Analyst Near Boston, MA

Description

Digital Product Manager - Embedded Banking & API

Overview:

We are seeking an experienced product manager to support our innovative Embedded Banking & API solutions. As the driving force behind our product vision, and subject matter expert, you will be responsible for shaping and executing the roadmap, ensuring alignment with business goals and customer needs.

Collaborating closely with cross-functional teams including product management, engineering, design, marketing, sales, customer service, and fintechs, you will establish and scale a new cross functional Embedded Banking capability for Citizens while driving continuous innovation & enhanced customer experience.

Responsibilities:

  • Support the Embedded Banking strategy for Citizens Treasury Solutions to keep and grow our client base while improving customer experiences.
  • Oversee the integration of information reporting and payment services into non-traditional banking platforms, such as ERPs, TMS, Accounting SW, and third-party apps.
  • Implement embedded banking solutions through the enablement of Citizens and third-party APIs.
  • Identify opportunities to generate revenue through API offerings, exploring new business models and pricing strategies.
  • Identify and execute on Fintech partnerships to establish leadership in this space.
  • Lead the product development and management of ERPConnect, Citizens embedded banking plug-in solution for selected ERPs and accounting SW.
  • Support the ongoing development efforts for the Commercial Digital Gateway, Citizens Commercial Bank client portal, on behalf of Treasury Solutions products and services.

The functions of the role include:

  • Strategy development, and roadmap management.
  • Organize technical capacity following Agile methodology.
  • Roll Out / Product and Customer Readiness (Training Plans, Marketing Plans, Implementation Plans).
  • Stakeholder Management: Collaborate with internal stakeholders and vendors to gather feedback, prioritize features, and ensure alignment with business objectives.
  • Risk / Legal: Collaborate with Risk, Legal and compliance teams to navigate regulatory and security requirements.
  • Vendor Management.
  • Marketing: Create compelling collateral and campaigns to promote product commercialization.
  • Product Pricing and Billing.
  • Team Leadership: Provide mentorship, guidance, and support to foster professional growth and excellence.
  • Customer Engagement: Engage with customers to gather feedback, understand use cases, and prioritize feature requests to enhance customer satisfaction and loyalty.
  • Define key performance indicators (KPIs) and monitor product performance to drive continuous improvement and achieve business objectives.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$85k-105k (estimate)

POST DATE

08/26/2024

EXPIRATION DATE

10/25/2024

WEBSITE

citizensbank.com

HEADQUARTERS

PROVIDENCE, RI

SIZE

15,000 - 50,000

FOUNDED

1828

CEO

BRENNA ANATONE

REVENUE

$5B - $10B

INDUSTRY

Business Services

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About Citizens

Citizens Commercial Banking, a division of Citizens Financial Group, Inc. (NYSE CFG), is one of the oldest and largest financial institutions in the United States. Our commercial banking division offers corporate, institutional and not-for-profit clients and sponsor-owned entities a full range of wholesale banking products and services. Whether youre a privately held company or Fortune 500 corporation, we have the expertise to assess your unique needs and financial operating requirements, and to offer tailored advice, ideas and solutions to help your business reach its potential.

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The following is the career advancement route for Business Systems Analyst positions, which can be used as a reference in future career path planning. As a Business Systems Analyst, it can be promoted into senior positions as a Business Systems Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Systems Analyst. You can explore the career advancement for a Business Systems Analyst below and select your interested title to get hiring information.

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