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Collection Recovery Specialist
$34k-44k (estimate)
Full Time | Business Services
7 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Citizens is Hiring a Collection Recovery Specialist Near Johnston, RI
DescriptionAre you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever changing? Our Collections and Recovery Specialist role may be the right career choice for you.
At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams. We are looking for colleagues with a positive attitude that are looking to learn. Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact.
What You Can Expect In This Role
Qualifications
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 06/25/2024
At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams. We are looking for colleagues with a positive attitude that are looking to learn. Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact.
What You Can Expect In This Role
- Field a variety of customer calls with a passion to deliver high quality solutions for our customers
- Help customers through their financial hardship by offering a wide variety of assistance and options
- Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible
- Dedicated support from leaders and peers to support your development and performance
- A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
- Satisfaction and pride in producing high quality work
- Competitive salary
- Exceptional benefits such as medical, dental, and generous Paid Time Off policy
- Variety of work schedules to suit your lifestyle and needs
- Opportunities to grow your career with a company that values career progression
- Access to 401(k) with corporate match and Employee Stock Purchase Program
- Access to exclusive colleague offers on Citizens products and services
- Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
- Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal laws.
- Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
- Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
- Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
- Ensure operational goals are met as set by department standards.
- Achieve a quality score as set by department standards.
- Adheres to provided schedule.
- Determine account status based on system of record.
Qualifications
- Excellent oral communications counseling and persuasion skills
- Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
- Excellent data entry and typing skills
- Math aptitude
- Familiarity with digital phone systems
- Make independent decisions and exercise sound judgment
- Organized work habits
- Ability to perform in a production environment and meet monthly operational metric goals
- High School Diploma Required Associates preferred
- Hours per Week:40
- Work Schedule:1st shift with one day off on the weekend
- $20 per hour
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 06/25/2024
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$34k-44k (estimate)
POST DATE
11/02/2023
EXPIRATION DATE
06/16/2024
WEBSITE
citizensbank.com
HEADQUARTERS
PROVIDENCE, RI
SIZE
15,000 - 50,000
FOUNDED
1828
CEO
BRENNA ANATONE
REVENUE
$5B - $10B
INDUSTRY
Business Services
Related Companies
About Citizens
Citizens Commercial Banking, a division of Citizens Financial Group, Inc. (NYSE CFG), is one of the oldest and largest financial institutions in the United States. Our commercial banking division offers corporate, institutional and not-for-profit clients and sponsor-owned entities a full range of wholesale banking products and services. Whether youre a privately held company or Fortune 500 corporation, we have the expertise to assess your unique needs and financial operating requirements, and to offer tailored advice, ideas and solutions to help your business reach its potential.
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