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When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.
What you’ll do (responsibilities) :
As a Contact Center Specialist you will :
Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back.
You’ll have scheduled breaks throughout your day.
What you'll get :
Meaningful work & relationships Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie.
Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards.
This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Exceptional benefits Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Required skills and qualifications :
Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.
You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video.
This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Preferred skills and qualifications :
Experience recommending and referring products / services to customers
Hours & Work Schedule
LI-Sourcer3
Last updated : 2024-06-02
Full Time
Business Services
$33k-42k (estimate)
12/27/2023
08/10/2024
citizensbank.com
PROVIDENCE, RI
15,000 - 50,000
1828
BRENNA ANATONE
$5B - $10B
Business Services
Citizens Commercial Banking, a division of Citizens Financial Group, Inc. (NYSE CFG), is one of the oldest and largest financial institutions in the United States. Our commercial banking division offers corporate, institutional and not-for-profit clients and sponsor-owned entities a full range of wholesale banking products and services. Whether youre a privately held company or Fortune 500 corporation, we have the expertise to assess your unique needs and financial operating requirements, and to offer tailored advice, ideas and solutions to help your business reach its potential.
The job skills required for Customer service representative include Customer Service, Call Center, Problem Solving, Products and Services, Listening, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.