About Our Job
This posting may close without notice. Please apply as soon as possible.
Note: This is an on-call position which will work no more than 39 hours per week and is not eligible for benefits. On-call positions may have routine or variable work schedules.
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you!
The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.
This posting is for multiple positions. Those selected must be active Colorado Works (TANF) Participants in Denver County and will be participating in a work-based learning experience.
Applicants for this posting will participate in a subsidized employment activity for up to 6 months. The goal of subsidized employment is to offer a model of employment by which participants learn through experience the customs and routines of work, acquire work-task skills, establish an employment record, and generate employer references to enhance their competitiveness. Customers will be provided with collaborative case management including their Colorado Works Case Manager and Employment Supervisor to facilitate skill building opportunities and provide comprehensive support while in a subsidized employment role. Customers may be placed in various roles within Denver Human Services.
General duties may include:

• Provide clerical support and assistance to the Agency and provide customer service over the telephone and in person with internal and external customers
• Routine clerical duties, such as: data entry, paper document filing, electronic document filing, stuffing correspondence, delivering mail, tracking reports, monitoring requests, categorizing documents, organizing paper and electronic files, and arranging office supplies
• Retrieve necessary information and enter data into several different computer programs and database systems
• Provide Spanish/English interpretation if proficient in both languages
• Ability to learn and apply new computer skills on a regular basis, and knowledge of computer programs such as Microsoft Windows, Word, Excel, and Outlook
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Routine clerical duties, such as: data entry, paper document filing, electronic document filing, stuffing correspondence, delivering mail, tracking reports, monitoring requests, categorizing documents, organizing paper and electronic files, and arranging office supplies

Administrative Support Assistant II (ASA II) duties may include:

• Provide clerical support and assistance to the Agency and provide customer service over the telephone and in person with internal and external customers
• Gain general knowledge to provide responses to customer questions at various customer facing DHS operations
• Assist clients with copying documents in our self-service room
• Complete accurate data entry of new applications for food, cash, and medical benefits
• Retrieve, sort, date stamp, and distribute mail throughout the day
• Perform other duties and projects as assigned

This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.
About You
Our ideal candidate for these positions would have the following skills and experience:

• Exceptional customer service skills
• Experience providing trauma-informed care and using a holistic approach to service delivery
• Experience with and understanding of Motivational Interviewing, social work, and case management
• Ability to communicate effectively and persuasively in both oral and written format
• Comfortable with video and audio-conferencing systems including Microsoft Teams and data tracking systems
• Attention to detail and ability to multi-task
• Passion for and flexibility to work with diverse populations, neighborhoods, and partners throughout the Denver community
• Training and experience with Mental Health First Aid
• A high regard for empathy and compassion

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: One (1) year of clerical experience
• Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

About Everything Else
Job Profile
CC1484 Administrative Support Assistant II
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Oncall
Position Salary Range
$17.55 - $26.33
Starting Pay
Starting Pay Although our full pay range is included above, the budgeted hiring range for this position is $17.55 - $21.94.
Agency
Denver Human Services
Assessment Requirement
Administrative Professional
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click here for English or here for Spanish.