About Our Job
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting salary range for this position is $24.11- $30.14. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location
The City and County of Denver supports a hybrid model. Employees work where needed, at a job site and/or in the field 3 days a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days. This position will work at the Castro Building at 1200 N Federal Blvd. Denver, CO 80204.
What You'll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.
The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.
Denver Human Services is seeking a dynamic Lead Eligibility Technician for the Family and Adult Assistance Division.
Specifically, as a Lead Eligibility Technician you will:

• Support Eligibility Technicians on the team in a collaborative and mentorship capacity
• Build relationships and work in teams with other Eligibility Technician Leads
• Stay updated with current rules and policies for all public assistance programs and systems (such as CBMS) under their prevue
• Take responsibility for implementing process improvements as directed by division leadership
• Assist Eligibility Technicians with processing and determinations of complex cases
• Provide Post Training and technical support for newly trained team members
• Work daily pending applications report (s) to help ensure DHS maintains 95% program timeliness

About You
What You'll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:

• Experience with processing Cash Assistance programs Such as, Colorado Works, Adult Financial programs AND, Adult Financial, and Old Age Pension is a plus
• Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through
• Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork across various units
• Demonstrate a commitment to working with intention and sensitivity amongst a diverse demographic of coworkers and clientele
• Proficiency working with the Colorado Benefits Management System (CBMS) including troubleshooting common errors.

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

Application Deadline
This position is expected to stay open until June 24th, 2024. Please submit your application as soon as possible and no later than June 24th at 11:59pm.
About Everything Else
Job Profile
CA2667 Eligibility Technician Lead
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$24.11 - $36.17
Starting Pay
Although the full pay range is listed above, the target hiring range is $24.11- $30.14.
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.