About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

About Denver Human Services:
At Denver Human Services (DHS), we are creating an extraordinary human services organization that is equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well. Currently, DHS serves one in three Denverites, about a quarter million people, in the moments that matter most. We are driven every day to serve our community with integrity, kindness, and respect, and to seek out new ideas and opportunities so that over time we can prevent more people from needing our services in the first place. Our 1,100 member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to be bold in our thinking and achieve big results for our community.
Diversity at Denver Human Services
Over the past three years, Denver Human Services has worked to further define what it means to "Be Human". While our work has been rooted in providing services that support basic human needs, or what we call essential services, we acknowledge that the whole person cannot thrive without addressing those structural and systemic barriers that prevent all from experiencing equity, inclusion, and respect for diversity. Our mission is "to partner with the community to protect those in harm's way and help all people in need." In fulfilling this mission, we understand that the intersections of race and poverty have impacted the disproportionate representation of Black, Indigenous, and people of color (BIPOC) involvement and experience with our agency, the criminal justice system, homelessness, poverty, and poor health outcomes. We believe in and are guided by working to improve Equity and Access; Safety and Wellness; Connectivity; Economic Resilience; and supporting our Workforce. We are committing to include in our work a strategic focus on Equity, Diversity, and Inclusion for all people.
The Family and Adult Assistance Division (FAAD) is seeking a driven and passionate individual with a leadership mindset to become a Lead in the FAAD Academy. The Lead Eligibility Technician will encourage, motivate and assist various Eligibility Technicians in accomplishing division processing and accuracy goals for medical, SNAP, Colorado Works and Adult Financial programs.
The FAAD Overfill team supports the Family and Adult Assistance Division (FAAD) by training and providing support to Eligibility Technicians so they can determine the eligibility of customers requesting public assistance. The lead will support the technicians both in person and virtual. They will provide excellent customer service for our technicians.
The Lead Eligibility Technician:

• Provides over-the-shoulder training and support for Eligibility Technicians and works complicated program cases to help the teams meet productivity and accuracy goals for the division
• Maintains a thorough and updated knowledge of public assistance programs, interprets and explains rules and regulations to staff, and aids in managing team workloads
• Mentors new and established employees, and collaborates with the training unit on course content, materials, and claim reviews during monthly lead meetings
• Assists in completing case reviews for accuracy and completeness and returns assignments with recommendations for proper completion
• Monitors work activity to ensure that cases are clearly and thoroughly documented, reviews and analyzes case records and reports for completeness and accuracy, identifies compliance and production challenges or barriers, and recommends process improvements
• Assists Eligibility Technicians with determining eligibility of difficult and/or complex cases and acts as an arbitrator when problems occur between applicants/clients and employees
• Reviews unit procedures & assists in the development or revision of needed procedures and troubleshoots system errors within the Colorado benefits Management System
• Maintains current knowledge of the Colorado Benefits Management System (CBMS), programs, policies, and community resources
• Acts as back-up for the supervisor when the supervisor is unavailable or absent; and will communicate with the supervisor or other supervisors concerning unit operations and difficulties as needed
• Communicate staff deficiencies to supervisor while providing over-the-shoulder training and resources

About You
Our ideal candidate will:

• Have three (3) recent years of experience determining eligibility for public assistance programs within the Colorado Benefits Management System (CBMS)
• Strong problem solving and de-escalation skills
• Act with integrity and honesty and understand the need for trust
• Good written and communication skills
• Experience handling a high volume of questions and interactions with direct reports
• Experience training and coaching, with the ability to adapt to various learning styles
• Have experience handling Medicaid applications and documentation
• Have experience providing guidance related to Long Term Care

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement

About Everything Else
Job Profile
CA2667 Eligibility Technician Lead
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$24.11 - $36.17
Starting Pay
Based on Experience and Education
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.