Salary Range $70,000 - $80,000

City Experiences is seeking a System Admin I for our Business operations in NY.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The Systems Administrator I will assist the Infrastructure and Help Desk teams with installation, configuration and maintenance of systems and equipment. The Systems Administrator I will support shipmates’ technology issues in a Tier 1 and Tier 2 capacity.

Essential Duties & Responsibilities:

• Experience with Office365 user and tenant management, including OneDrive and SharePoint
• Experience with server and desktop administration both on-premises and cloud
• Familiar with Windows Infrastructure including DNS, DHCP and Active Directory
• Networking experience including WiFi, VPN and SD-WAN
• Experience with Disaster Recovery and Business Continuity Planning, Testing and Recovery
• Provide tier 1 and 2 escalation support for Help Desk tickets as needed
• Additional job duties as assigned

Requirements & Qualifications:

• Bachelor’s Degree or technical equivalent experience required
• 1-2 years’ experience managing critical IT systems including configuring and updating:
  • Office 365 Suite: Exchange, SharePoint, OneDrive, Azure AD, Teams
  • Citrix Virtual Apps and Desktops, XenApp, XenDesktop
  • Meraki networking including new wireless networks and devices
  • Windows Server 2016 : DNS, DHCP, KMS, Active Directory, Group Policies, IIS, Server 2016
• Ability to multi-task in a fast-paced, dynamic environment.
• Excellent organizational, communication and customer service skills with active-listening skills.
• Proven adaptability to shifting project schedules, priorities and assignments; able to make effective decisions under pressure.
• Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment.
• Excellent interpersonal skills with the ability to interact with all levels of employees, vendors and partners.
• Excellent written and documentation skills including proof reading and attention to detail.
• Self-driven, motivated IT professional with strong analytical and problem-solving skills
• Strong communication skills (verbal and written)
• Highly collaborative, accountable and results driven

Grooming:

• All crew members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).

Physical Demands:

• Ability to bend, rotate and reach frequently
• Ascending/descending stairs or ladders safely
• Ability to maneuver through/in/around small and/or confined areas within the vessel
• Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
• Must be capable of performing emergency duties as listed in the vessel’s station bill

Work Environment:

• Office environment, stairs available. Work is administrative in nature.
• The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. 

 Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations. 

We encourage qualified applicants with arrest and conviction records to apply.